Chuck S. Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

• Received 94% Overall Workplace Experience Score in 2023, +19 points above company average• Manage multiple teams, projects, and priorities concurrently in a fast paced environment. • Assist in employee career development by providing resources and removing roadblocks. • Direct daily operations of department by analyzing workflow, establishing priorities, developing standards and setting deadlines. • Determine how to use resources to meet schedules and goals. Recommend changes to policies and establishes procedures that affects operations. • Work with leaders and peers to collaborate on assigned strategic or technical initiatives, resolve problems, and drive efficiency. • Control operational budget and expenditures.

Austin, Tx, Us

• Documented the requirements for the Correlation Alerts Pre-Sales Customization• Established a bi-weekly meeting for all Premier Services Business Analysts to share knowledge and drive consistency across all Premier projects• Initiated and co-Authored a Business Analyst Requirements Process document, which formally established a set of standards that all Premier Business Analysts will follow going forward• Mentor Junior Business Analysts• Plan, schedule, and facilitate requirements gathering sessions• Author Epics, Stories, Use Cases, and Tasks for custom software functionality• Worked with new clients to ensure templates for Base/Product Extensions were completed in a timely manner, ensuring a healthy, workable backlog for development• Collaborated with SDK developers to refine and improve existing Base/Product Extension templates• Planned, scheduled, and facilitated requirements gathering sessions for non-Base/Product Extension customizations• Built and maintained wireframes and prototypes• Trained fellow Business Analysts on using the wireframing tool, InVision

Senior Business Analyst, Principal ConsultantRouler Group is a consulting firm specializing in computer software analysis, design, and implementation. Wherever your mission takes you, we can help!As a Senior Business Analyst at Rouler Group, I specialize in the end-to-end Software Development Life Cycle (SDLC), performing user requirements gathering & analysis for software customizations. I work closely with our clients to understand the pain points they experience with their current software and guide them through the process of clarifying and properly defining the requirements for their new solution. I identify project risk and assist teams and clients understand how to best move forward. As the subject matter expert on both Agile and Waterfall software methodologies at Rouler Group, I ensure on-time and on-budget delivery, by championing standards and best practices to both internal and external teams.• Planned, scheduled, and facilitated requirements gathering sessions• Captured and documented business requirements• Built and maintained wireframes and prototypes• Worked with business end users to ensure User Acceptance Testing (UAT) plans, test cases and execution provided adequate verification that the business requirements were met• Collaborated with stakeholders on project deliverables• Lead clients through deliverable review and sign-off• Performed quality assurance testing• Oversaw defect tracking and verified defect resolution

Charleston, South Carolina, Us

Sr. Business Analyst, Technical LeadBlackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundations, corporations, education institutions, and the individual change agents who support them.As a Senior Business Analyst, Technical Lead within Blackbaud's Professional Services Group, I specialized in the end-to-end Software Development Life Cycle (SDLC), from requirements gathering through implementation of Blackbaud’s customized software solutions. I worked closely with our clients and demonstrated professional knowledge and skills to ensure quality on-time technical execution of the project, while safeguarding customer satisfaction. I served as a subject matter expert to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings for each client. Additionally, I mentored junior Business Analysts, trained new hires through shadow trips, and developed best practices and templates for use in Professional Services and throughout the organization.

Charleston, South Carolina, Us

Practice Manager / Program ManagerBlackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundations, corporations, education institutions, and the individual change agents who support them.As the IT Program Manager in the Blackbaud Professional Services Department, I lead a team of highly skilled individuals, to work with and throughout the organization, to develop a winning strategy for upgrading clients from older software solutions - ready for sunset, to the go-forward products that Blackbaud identifies in their Product Roadmap.

Charleston, South Carolina, Us

As a Senior Business Analyst within Blackbaud's Professional Services Group, I specialized in the end-to-end Software Development Life Cycle (SDLC), from requirements gathering through implementation of Blackbaud’s customized software solutions. I worked closely with our clients and demonstrated professional knowledge and skills to ensure quality on-time technical execution of the project, while safeguarding customer satisfaction. I served as a subject matter expert to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings for each client.

Charleston, South Carolina, Us

As a Business Analyst at Blackbaud, I specialized in requirements gathering, software implementation and consultation.

Eatontown, Nj, Us

Customer Relationship Management & Customer Loyalty• Managed the implementation of a $400K Customer Relationship Management system• Heavily influenced the design, features, and benefits of the new Customer Loyalty Program• Defined and influenced all physical and digital elements needed for program launchReview and report, post-launch trends for continual program and process improvement

Eatontown, Nj, Us

• Implemented process and procedure changes that improved exception handling efficiency by 20%• Streamlined communication by leveraging online collaboration tools, reducing the average task time while improving visibility throughout the organization• Initiated and authored training documentation and materials for multiple departments

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• Met with leading industry professionals to map existing business requirements• Developed use cases to identify critical features needed to improve user adoption rates• Participated in all aspects of Buildingease.com to enable successful business launch

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• Designed an improved rotation schedule for employees in the US and India, increasing efficiency and morale • Authored documentation on department standards and best practices• Administered Windows-based servers and applications for Software as a Service (SaaS) customers in a multi-tier environment• Performed maintenance and support for all company hardware in the Savvis Data Center in Waltham, MA

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• Recognized for individual contribution to customer satisfaction rating• Created the first Employee Manual for Application Support Engineers• Managed company-wide communication for new software updates, patches, and bug fixes• Served as Customer Care lead on interdepartmental software development task force• Investigated and resolved SQL Database & ASP.Net issues, submitted by customers

• Provided phone and remote-access support for all customer issues, including: - Network Troubleshooting - Hardware and software issues - Personal computer problems - Windows Server and SQL Database issues• Wrote and maintained the first-ever Employee Manual for the Client Services Department

Master Of Business Administration, Marketing, Global Management

B.S., Business Administration