Client Experience (Cx) Director
Current- Led firm-wide community engagement and stakeholder relationship initiatives, aligning with economic development goals across multiple regions.- Managed outreach programs to gather community feedback, improving client relationships and enhancing the firm’s local impact.- Spearheaded partnerships with regional economic and civic organizations to expand firm presence and align with community-driven growth efforts.- Created dashboards using Power BI to track community satisfaction and engagement metrics, improving strategic decision-making.