SPOC for all user, network and VoIP issues.Address company needs and create projects to remedy them.Research, obtain quotes, and manage all project implementations.Projects include: Implementing VoIP from PBX system. Upgrade from Exchange 2007 to Office 365. Revamp entire infrastructure at Livonia plant. Update routers to accommodate faster speeds. Update switches to accommodate faster speeds and POE. Bring local computers and software up to date.Manage Symantec Backup solution.Security Administrator for Active Directory, Office 365, Encompix ERP, Covisint for Ford and GM.Knowledge Engineering for ticket system.Create training documentation and train users on how to use, various pieces of equipment, software, and security measures to prevent social engineering.Work with parent company in Germany to standardize I.T. across all locations globally.

Received calls from all North American associates for level 1 and 2 helpdesk support.. Support over 8 Ethernet domains and 3rd party offsite locations including 400 users. Managed Active Directory, Exchange JDE, Citrix and Lotus accounts and security.Engineered knowledge and created a knowledge base for Altiris Helpdesk tool.Assisted Network Admin with service of switches, routers and KVM in server room. Managed independent projects assigned by IT Manager and Network Administrator.Promoted to Systems Administrator.Installed, configured, operated and maintained server hardware and system software.Carved out LUNs and built virtual servers, installing the OS and any other software required.Tested new hardware and software. Performed asset management duties.Involved in internal and external audits for JSOX compliance.Migrated data from LeftHand to DataCore in Hyper-V using iSCSI between the servers and SAN.Upgraded Polycom video conferencing to the HDX 6000 system and integrated it with Lync 2013 and Polycom CX600 POE desk phone. Promoted to SAP Support Specialist and became SPOC for all SAP issues. User access management in ECC, GRC, MII, BW, BOBJ, BPC, Solution Manager and SAP Marketplace.Added transaction codes and authorization objects to existing roles.Created parent and child roles from scratch.Perform Segregation of Duties reports and quarterly User Access Reviews.Managed the GRC 10 implementation project.Update Master Role list and imported into GRC.Managed a label project pulling SAP data and MSDS data from ExESS to create labels.Maintained ABAP connections between systems.Performed client copies.Maintained MII, ABAP, JAVA and Servers.Migrated MII programs between different systems and versions.Created and extended materials.Created and moved transports through systems, including manually moving data and co-files between servers prior to move.Created training documentation using Ancile uPerform RWD and Word.

Received corporate and retail calls from Sears and Kmart associates on level 1 helpdesk.Support almost 500,000 employees and 4000 applications. Troubleshoot problems spanning 71 domains containing Token Ring and Ethernet as well as two separate mainframe systems.Troubleshoot PC, Laptop and Thin Client workstations for hardware, software, and connectivity.Troubleshoot both Dial-up and broadband VPNs including Cisco, Nortel, and AT&T Global Dialer with broadband and dual access. Troubleshoot all Windows OS’s from 95 to XP Pro. Support and troubleshoot MS office 2003 and 2007 Manage user accounts in Active Directory, Tivoli Access Manager, in mainframes and many applications.Use MocaSoft and Host on Demand in Unix AIX and SUN environments for account administration, program set-up and reports.Lotus Notes 5 and database support.Promoted to Resource, checking tickets for, quality and accuracy, before escalating them to the proper next level support groups.Consult with techs having difficulty with ticket composition, completion and escalation. Supervise over 50 techs. Promoted to Senior Support Tech and Head Resource overseeing all non-retail Resources. Create and update knowledge base articles for PacMan and IBM ClearQuest ticketing systems.Organize and attend meetings with management and subordinates for project improvement.Promoted to IT Training Specialist, trainied new employees to the project, maintained several weekly reports, and assisted with the corporate offices of Sears and Kmart to improve and update their PacMan/ ClearQuest ticketing system. Create and update all training materials to the project.Manage projects assigned by Team Leaders.

Assist customers in matching a boat to their needs. Sell upgrades and accessories, handle cash and customer service.. Help customers with financing and computing monthly payments. Assist service and parts when they are busy. Repair and upgrade all in house Windows 95, 98, 2000, and NT 4.0 computers and network. Administer and train Outlook, MS Office 97 and 2000, Bitwin and other proprietary applications.