Chuck Wasserstrom Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tennessee, Us

As director of communications, responsible for overall processes and functions within UTC Communications as team lead, including overseeing media relations.

Chattanooga, Tennessee, Us

Joined the University of Tennessee at Chattanooga in September 2019 as Director of Communications for the Office of Development and Alumni Affairs. Transitioned into the University's Office of Communications and Marketing in July 2020. I am responsible for researching, writing and editing compelling communication materials in supporting the priorities of UTC.

Rosemont, Il, Us

Provides and oversees customer service support, interfacing with customers and employees while aiding in the management of the day-to-day operations of the front end department.● Primary responsibilities include opening and running of the front end of the store, working directly with corporate on bookkeeping matters and assisting customers in resolving issues.● Reconciles cash drawers, self-checkout lanes, and safe as part of daily opening duties. Audits cash controls according to established procedures to identify and prevent cash losses.● Maintains accurate department records to ensure documentation of activities is available.● Continually builds and cultivates lasting customer relationships, creating brand loyalty and repeat business within the store by providing consummate guest service.● Manages and trains front end associates, cashiers and baggers.● Assists the front end department manager with scheduling team members, delegating work assignments, directing the customer flow and controlling department costs to ensure store, department and customer requirements are met.● Performs the functions of a team leader in the department manager’s absence when necessary and where appropriate.

Freelance Writer / Editor / Public Relations

Chicago, Illinois, Us

Worked with clients to help protect their financial security, specializing in risk management.● Identified leads and built relationships with potential clients.

Chicago, Il, Us

Public Relations/Media Relations instructor for Sport Media and Public Relations course as part of the Morris Graduate School of Management Master's in Sports Administration program.● Focused on public relations strategies and tactics, building relationships with media, and social media.

Chicago, Il, Us

Reported directly to the General Manager and Assistant General Manager in an internal communications and executive project manager capacity, working in a fast-paced deadline-driven environment with high levels of confidentiality and sensitive information. Operated as a point of contact with national and local media on behalf of the General Manager. Provided strategic counsel to senior leadership. Responsible for content creation and presentation materials.● Increased and enhanced the internal communications flow between the central office and personnel in the field, developing guidelines and best practices which resulted in an efficient and greatly expedited transfer of information.● Spearheaded initiatives to advance and facilitate senior leadership decision-making by creating methods to accelerate the collection and distribution of news content, industry research and financial data.● Slashed delays in the information acquisition process by developing guidelines and supervising the training of personnel on the organization’s in-house computer system.● Improved the level of information available to the senior leadership team through continual and ever-changing statistical analysis and research projects.● Recognized as the go-to guy, not only departmentally but within the organization, in the ability to interact and build relationships with other departments – including management of research projects for the Legal and Human Resources departments and complex calendar management of on-field financial compensation with the Accounting department.● Cultivated and systematically increased relationships with numerous contracted vendors, negotiating prices and fees while ensuring the continuation and enhancement of services to improve the department’s access to information.

Chicago, Il, Us

Managed and created a positive image of the organization, representing the team in an official spokesperson capacity while working directly with national and local media outlets. Pitched and placed stories, cultivated media relationships, participated in event planning, and counseled senior leadership and athletes in preparation for interviews. Point of contact for media and customers. Supervised the complex calendar management and content of annual departmental publication projects. ● Improved communications by creating departmental branding strategies and guidelines which were utilized in multiple platforms – including external announcements and news releases.● Increased club’s visibility by continuously developing unique and creative ideas for club’s daily media notes, which were delivered to local and national customer audiences during daily telecasts/broadcasts.● Successfully promoted PR campaigns for several award-winning players, including a Most Valuable Player, a Cy Young Award winner, two Rookie of the Year winners and a Manager of the Year.● Stayed on or under budget and met all deadlines as project manager of the team's annual Media Guide and end-of-year Season in Review, supervising the research, scheduling and regular updating of both annual reports – which provided factual resources for local and national media while enhancing the customer experience. Previous experience in media relations department:● Media Relations Assistant (1988 – 1993)● Media Information Coordinator (1993 – 1999)