Chuck W. Email & Phone Number

Westchester, Illinois, Us

Indianapolis, In, Us

San Francisco, California, Us

04-2020 to present - Lead Systems Engineer - Marketing Cloud Continuous Integration - SalesforceLed a multi-year, large-scale project to migrate continuous integration applications and infrastructure from legacy on-premises data centers to AWSCreated cloud migration design proposals and presented them to senior leadershipLed technical discussions with team members and summarized actions for senior leadershipDeveloped continuous deployment pipelines on AzureManaged team workload and set prioritiesDesigned and deployed cloud infrastructure-as-code02-2019 to 04-2020 - Senior Systems Engineer - Marketing Cloud Einstein Platform - SalesforceLed project to bring existing AWS infrastructure under infrastructure-as-code managementLed project to integrate infrastructure monitoring with intelligent, rule-based on-call notificationsDeveloped an application to detect issues in Kubernetes infrastructure and take corrective actionsDeveloped and maintained cloud infrastructure-as-code01-2018 to 02-2019 - Senior Member of Technical Staff - Marketing Cloud Development Systems - SalesforceDeveloped integrations to connect disparate systems and automate SDLC business processesProvided technical leadership to team membersManaged daily operations of development systems02-2016 to 01-2018 - Automation Engineer - Marketing Cloud Development Systems - SalesforceLed project to research, test, deploy, and operate high-availability Artifactory clustersDeveloped and maintained source control check-in policiesManaged daily operations of development systems

Paris, Ile De France, Fr

10-2012 to 02-2016 - Operations Architect - Desktop Engineering - Publicis GroupeDeveloped applications, websites, and scripts to automate business processesDesigned and maintained the Windows OS deployment images used across North and South AmericaTested and recommended hardware and software for global standards06-2011 to 10-2012 - Sr. Operations Analyst - Problem and Change Management - Publicis GroupeResponsible for Problem and Change Management enterprise ITIL processesDeveloped and implemented a new Problem Management process for the enterpriseReviewed all enterprise changes and led weekly meetings with the Change Advisory Board04-2010 to 06-2011 - Sr. Operations Analyst - Expert Advisors Team Lead - Publicis GroupeSupervised an eight-person team that served as the escalation point for the Service DeskLed team meetings and executed team development trainingLed initiative to create incident tracking and problem resolution at the Service Desk03-2006 to 04-2010 - Operations Analyst - Site Supervisor - Publicis GroupeResponsible for all aspects of local IT supportWorked with other teams and third parties to resolve complex issues and complete projectsManaged daily administration of clients, servers, and applications

Armonk, New York, Ny, Us

Responsible for all users, groups, and security provisioning on file servers. Responsible for enterprise email-to-fax system. Managed print server. Built and racked servers.Responsible for all Macintosh support in the enterprise. Set Mac standards and made purchasing recommendations. Developed standard Mac OS deployment image. Advised other teams on Mac specific issues.Technical lead of PC desktop support team. Troubleshot PC issues. Provided fast-response VIP support.