Chudomir Dimitrov Email & Phone Number

Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia City, Bulgaria

-Increasing the Company’s revenue through building and maintaining strong long-term relations with the business’ key customers in IT and BPO fields;-Identify new business opportunities and solutions that meet customers’ needs; -Develop relations with potential customers in IT and BPO fields;-Building trust and mediate communication between the key customers and internal teams;- Leading and managing a team of IT and BPO Recruiters;-Analysing efficiency and the return on investments in a customer by: - Developing promotional plans for customers; - Preparing offers for new and current customers; - Resolve customers’ problems;- Plan and monitoring advertising activities;-Analysing data and statistical information to improve the business;

Sofia, Sofia City, Bulgaria

-Increasing the Company’s revenue through building and maintaining strong long-term relations with the business’ key customers;-Identify new business opportunities and solutions that meet customers’ needs;-Develop relations with potential customers;-Building trust and mediate communication between the key customers and internal teams;-Analysing efficiency and the return on investments in a customer by:- Developing promotional plans for customers;- Preparing offers for new and current customers;- Resolve customers’ problems;- Plan and monitoring advertising activities;-Analysing data and statistical information to improve the business;- Leading and managing a team of key accounts;

Sofia, Sofia City Province, Bulgaria

Monitoring and directing the work of annotation operators of video files related to the implementation of an automated software system for automotive software.Responsibilities :-Organizing and training teams of annotators and validators;-Organizing and drafting a work schedule;-Evaluation of the work performed according to predefined objectives and targets;-Compilation of reports on the work done and the individual presentation of the teams;-Additional training for members from the team with poor results;-Communicating with customers about work progress, quality, and other infrastructural issues;-Creating reports on the performance of the management;-Overall responsibility for the presentation of the teams;

I'm leading Inbound department in Call Center. I'm responsible for three channels's results - DRTV, Internet and Print. During my supervising period Inbound department was awarded between the best in entire system (among 21 countries). Main responsibilities included: - EffectivelyI leading and managing a team of 30 + senior customer service representatives; - Effective planning, calls forecasting and assuring demanded capacities while optimizing seat utilization - Accountancy of employees worked hours, vacations, sick leaves and managing other HR issues - Implementing new methods of selling techniques, emphasizing their importance and purpose to the employees Achieving monthly and yearly target and providing cost effective solutions to reach the goals - Managing product knowledge, profitability, quality, and effectiveness of my team preferentially treating each individual and keep a good and motivating atmosphere - Trying to match employees’ interest to companies needs - Ensuring successful recruitment & training process of new employees - Providing goal oriented rewarding systems and targets for employees

Master'S Degree, Advertising Management

Bachelor'S Degree, Political Science