Caitlin Huerter Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Executive Assistant to Chief Revenue Officer and Chief Financial OfficerWorkplace Management

San Francisco, California, United States

Office Management, Shipping/Receiving Logistics, Project Management, and a sprinkling of other things

San Francisco Bay Area

This was an interim position until The Ritz-Carlton, San Francisco closed due to Covid-19.Administrative: Assisted Event Managers with administrative tasks such as answering phones, building event folders, taking meeting notes, completing end of event paperwork and filing the folder away, scheduling walk-throughs and lobby ambassador times for executive teamCommunication Across Departments: Remained in daily communication with Banquets, Culinary, Pastry, Engineering and Sales teams to confirm changes in events, ensure quality of service in each event space and communicate any client requests.

San Francisco, California

Dedication to Client Service: Sold and planned all details of restaurant events including, but not limited to, menu selection, floral arrangements, PSAV , floor plans and execution logistics with Culinary and Service teamsOrganization and Implementation: Delegated and managed the organization of holidays and high volume weeks such as JP Morgan (a week long conference that keeps the outlets open all day) covering aspects such as reservations, décor, scheduling labor, menu adjustments and guest communicationsAdvocate of Continuous Learning: Created training tools with clear objectives and held quarterly workshops for hostesses and in room dining agents on customer service, brand standards, problem solving and decorum in high stress scenarios. Also assisted in the onboarding process of incoming supervisors and managers

Hawaiian Islands

Logical Decision Making: After taking time to hear both views of restaurant owners and line staff, made changes to operational problems that were efficient as well as logical to both perspectivesTeam Player: Was trained in all positions of restaurant, allowing me to see where inefficiencies were happening in daily operations and stepping in when needed. Also covered administrative duties for restaurant owners when general manager left his positionAdministrative Duties: Handled scheduling, tracking daily revenue, liquor/wine orders and all requests from HR team

Took members through introduction interview, reviewing fitness goals, health history, and movement assessmentsTrained personal training clients through a safe, thoughtful workout programTaught HIIT and Boot Camp style classes safely and efficiently, with high energy

San Jose, California

Assumed dual fitness instructor and membership management role, driving strategy to increase member numbers and delivering personal / group fitness training services. Tracked, reported on, and analyzed membership and program results to identify areas for improvement. Developed projections and action plans to optimize future business performance. Grew membership 15% YoY through developing clear membership strategy, devising member onboarding SOPs, and shaping engagement programs; designed 4 engagement initiatives, including weekly outdoor group class, membership appreciation week, Olympic lifting club, and wellness package.Displayed commitment to customer service excellence while guiding members through programs; conducted introductory interviews, reviewed fitness goals and health history, and performed movement assessments. Fostered relationships with 18 personal training clients, helping them reach their health goals with customized, safe workout programs.Exhibited strong communication skills and high energy while leading tailored fitness programs, including 6 high intensity interval training (HIIT) and bootcamp-style classes at 3 corporate sites with up to 35 participants.Re-trained front-desk staff on customer service and rapport-building with members to ensure satisfaction; partnered with fitness manager to re-train personal trainers on interacting with new members to increase sales.Led membership appreciation and special campus events, along with attending health fairs to advertise services.

Dallas, Tx

Brought in to help grow this startup providing onsite consulting and management services for fitness facilities in corporate buildings. Interfaced with office managers to identify their employee needs and present tailored fitness programs. Supervised team of up to 6 fitness instructors; set and measured performance targets.Hired and trained 6 fitness instructors, ensuring high-quality customer service to grow client relationships.Demonstrated strong relationship-building talents while presenting fitness solutions to prospects and ensuring that current programs met existing clients’ needs. Traveled to prospective client sites, supporting owners in promoting services and securing contracts to fuel sales.Maximized revenue and client satisfaction by playing a key role in 15 area onsite fitness events in 3 months.Designed customized wellness programs for 5 different client companies, increasing revenue by expanding scope of contracts.

San Francisco, California

Organized sports program schedules at this 127,000-sq-ft club with ~7,000 members, arranging private reservations for companies and NBA teams. Oversaw 3 soccer and basketball leagues. Analyzed and presented department P&L report to corporate team monthly. Hired and trained 4 staff while overseeing 8-member team and administering fluctuating equipment and labor budget.Yielded 10% growth YoY by nurturing relationships with NBA coaches and managers to rent facility’s basketball court; further grew revenue through meeting with members working at nearby companies or with corporate membership to establish corporate basketball league.Cultivated lasting alliances with high-profile NBA teams, such as Denver Nuggets, Philadelphia 76ers, San Antonio Spurs, Brooklyn Nets, and Milwaukee Bucks.Showcased expertise in conflict resolution and prioritization while balancing members’ high-demand sports training schedules.

San Francisco

Appointed to support fitness manager in improving operations and driving sales. Generated department sales projections and set trainer sales goals for 50+ employees. Hired, onboarded, and mentored dozens of trainers; coordinated trainer schedules and assignments. Resolved member complaints. Managed tens of thousands of dollars in equipment inventory.Shaped department sales strategies, contributing to $2M in operating revenue. Directed ~2 quarterly in-house education courses to enhance trainers’ awareness of industry trends and techniques.

San Francisco, Ca

Organized sports program schedules at this 127,000-sq-ft club with ~7,000 members, arranging private reservations for companies and NBA teams. Oversaw 3 soccer and basketball leagues. Analyzed and presented department P&L report to corporate team monthly. Hired and trained 4 staff while overseeing 8-member team and administering fluctuating equipment and labor budget.Yielded 10% growth YoY by nurturing relationships with NBA coaches and managers to rent facility’s basketball court; further grew revenue through meeting with members working at nearby companies or with corporate membership to establish corporate basketball league.Cultivated lasting alliances with high-profile NBA teams, such as Denver Nuggets, Philadelphia 76ers, San Antonio Spurs, Brooklyn Nets, and Milwaukee Bucks.Showcased expertise in conflict resolution and prioritization while balancing members’ high-demand sports training schedules.

San Fracisco

Researched client patterns and sales patterns to create monthly sales goalsAnticipated needs of management, trainers, and members and providedAssisted with billing, filing, requests, inquires, etc.Assisted management and training staff with set-up and marketing for special programsProvided support system for both the management team as well as the training staff

San Francisco Bay Area

Answered phonesGreeted and checked members inSustained knowledge of all current and future club activitiesProvided customer service and managed all complaints and comments when management was unavailablePOS

Lahaina, Maui, Hi

Kahana, Maui, Hi