Product Business Analyst
Current• Spearheaded two SAP ERP implementation projects for public sector clients with a total budget of over $10 million, managing onshore and offshore teams comprising over 500 resources.• Collaborated with multiple clients like CN Rail and Metrolinx, managing various modules for both EHS (Enterprise Health, Safety, and Environment Management) and LR (Labour Relations) Software, ensuring successful completion within scope and timeline.• Established and nurtured strong relationships with key customers, serving as the main point of contact for inquiries and concerns.• Administered weekly progress updates to take charge of risk assessments, timelines, scope control, change requests, and mitigation plans.• Identified user problems and prepared Business Requirement Documents (BRDs) and Software Design Documents (SDDs), ensuring detailed scope of work for the team.• Conducted client sessions and mapping activities to gain in-depth analysis of customer processes and organizational structures.• Led current and future state process documentation, analyzing existing workflows to identify inefficiencies and areas for improvement.• Designed low-fidelity prototypes and conducted User Acceptance Testing (UAT), ensuring all outstanding defects were resolved prior to implementation.• Led change management initiatives, fostering a culture of innovation and continuous improvement within the team.• Assisted in the implementation of new processes or process changes, including training and communication to stakeholders and process users.• Developed detailed documentation for project roadmaps, outlining interface requirements to facilitate smooth implementation.• Shared customer insights with the product development teams for continuous improvement, promoting customer satisfaction and loyalty.• Utilized business analysis tools such as draw.io to create process flow diagrams, screen flow diagrams, and user access diagrams, enhancing visual representation of business processes.
