Carrie Hughes Email & Phone Number

Elizabethtown, Ky, Us

Building relationships with stores and technicians over a multi-state region to provide the best service possible. Coordinates daily with multiple teams to ensure prompt service that exceeds expectations as well as honing organizational and project management skills to organize special projects.- Manage an ever-evolving, multi-state region comprised of 500+ physical retailers, as well as 80+ technicians and team leaders- Exercise a ‘proactive > reactive’ work style to build relationships, de-escalate complaints and navigate resolutions, and ensure complete customer satisfaction- Exhibit excellent multitasking and organizational skills in order to reach and exceed daily targets- Regularly audit CRM for contact information and monitoring KPIs for account health

Little Rock Metropolitan Area

Played an invaluable role as a lifeline for a busy, fast-paced office and supported a team of 5 executives. Administered benefits and assisted with payroll processing for more than 60 employees. Improved Google Ads optimization by 30% and improved ROI more than 180% within three years. - Coordinated a massive audit of benefits for more than 60 employees, finding and correcting discrepancies that saved the Company more than $6,000- Single-handedly performed an overhaul of company policies and procedures; wrote, published, and distributed new Employee Handbooks- Organize onboarding of new hires including benefit enrollment, scheduling preemployment screenings, and scheduling shifts/start dates; assist with training for in-office positions as needed- Oversaw implementation and staff training of new fleet management software for 45 drivers/vehicles- Manage a large Ads portfolio; produced a 60% improvement in SEO ranking and 30% boost in Google Ads optimization since 2020; oversaw GA4 migration in 2023

Little Rock, Arkansas, United States

Managed a broadcast calendar for more than 30 clients across the Northeast and Midwest United States, continually monitoring traffic in order to adjust to ever-changing goals and priorities. Unfortunately resigned due to a toxic work environment and a complete lack of support from leadership when concerns were voiced.- Promoted from Media Assistant to Media Buyer in less than six weeks as a result of quick learning and demonstrated mastery of necessary skills- Increased effectiveness of ad-placements by 20% in less than three months by studying audience behaviors and habits- Developed new standard operating procedures for the department to influence productivity

Little Rock, Arkansas Area

Quickly became an expert in the proprietary SaaS, Thrillshare. Worked across multiple teams to ensure client satisfaction and create product advocates. Gained a working knowledge of project management and experience with Jira, Asana, Confluence, Totango, Basecamp. Intercom, and more.- Managed a BoB of 85-90 clients nationwide with an ARR of approximately $100,000+- Collaborated with Sales, Onboarding, and Product teams to ensure successful implementation and rollout for new clients, aiming for a <90 day go-live- Worked closely with clients across all fifty states, occasionally traveling to meet with them in person- Regularly met virtually with clients to coach in best practices for using our products- Audited sites for ADA and Personally Identifiable Information (PII) compliance- Provided fast and friendly customer service and product/technical support via web chat (Intercom), video calls (Zoom), telephone, and email

Conway, Arkansas

Autonomously managed the operations of a branch office catering to more than 500 clients and a BoB with a value of more than $40mil in assets. Served as the first contact for existing and new clients and formed relationships built on trust and confidentiality. - Performed semi-annual audits of client portfolio health, CRM contact information, and annual statements and reports, as well as adhering to all FDIC regulations regarding transfers and distributions- Planned and organized client events such as the annual Christmas gathering- Regularly worked on multiple projects and multiple accounts at a given time, prioritizing as necessary and keeping details separate while maintaining the highest standards of confidentiality

Conway, Ar

- Entered charges accurately and expeditiously to ensure proper records handling and fast payment responses- Documented payment records and issues as they occurred- Verified patient insurance coverage to ensure necessary procedures were covered by patient's provider- Updated patient benefit information in the organization’s CRM system- Filed claims and kept tabs on the status of aged claims to ensure timely processing- Dealt face-to-face with patients and addressed concerns about billing and insurance

Tampa/St. Petersburg, Florida Area

The fastest growing private media company in the United States (INC Magazine, 2016).- Organized a large, fluid editorial calendar to make sure every post went live when it should- Coordinated a number of components for each post, including videos, photos and graphics- Lived and breathed WordPress, making sure every post was optimized to reach as many eyes as possible- Worked closely with writers and editors on time-sensitive posts; served as a liaison and coordinator between the traditional editorial (content) and media-based editorial teams (photo, video, social, etc)- Collaborated regularly with the social media team so content was shared on social channels in a timely manner and in a way that best showcased the content

Temple Terrace, Fl

- Managed social media accounts (Facebook, Twitter, Instagram)- Created content for social media- Developed and managed deadlines - Assisted EIC and staff with late deadlines and specific staff issues- Took on ad-hoc projects as needed- Organized and orchestrated the distribution of yearbooks to students of the College

Perry, Florida

- Fielded telephone calls- Participated in filing, organizational practices, and data entry- Assisted with overflow work from administrative and executive assistants and filled in for the office receptionist as needed.

Temple Terrace, Florida

- Trained in how to speak with prospective students about the College- Visited a summer camp and worked with children ages 8-18 - Lead team activities and managed tasks with constantly changing priority