Small Business. Smart Business. At its core, my team is all about empowering small businesses to become smart businesses. This team of expert Enterprise Support Managers and Technical Account Managers is driven by a singular passion: to help our customers accelerate their business roadmaps and achieve their goals.My team prides itself on being more than just Enterprise Support service providers – they're strategic, trusted advisors. Their obsession is simple: to help our customers grow their businesses by harnessing the power of cloud technologies. They guide companies through the process of modernizing their IT infrastructure, making it lean, agile, and ready for the challenges of today's fast-paced business environment.Every day, my team works tirelessly to understand our customers' unique needs and aspirations. They then leverage their deep expertise in cloud solutions to craft tailored strategies that not only meet but exceed those needs. Whether it's streamlining operations, enhancing security, reducing costs or scaling for growth, my team is there every step of the way.Their commitment goes beyond just implementing technology. My team is dedicated to fostering long-term partnerships, ensuring our customers stay ahead of the curve in an ever-evolving digital landscape. With my Enterprise Support team by your side, your business isn't just surviving – it's thriving and ready to take on the future.

Big Things Start Small. Getting a small business going from the ground up is no easy task. Many difficult tasks lie ahead for the enterprising entrepreneur: crafting a business model, selecting a location, securing funding, breaking even (or turning a profit), and more. The focus of my team of talented Enterprise Support Managers and Technical Account Managers is to provide Enterprise Support service to Startups and SMBs to accelerate their mission. And assist them to adopt right cloud technologies "Faster, Better and Cheaper" to achieve their goals.

Building the Enterprise Support team to serve Startups and SMBs (Small Medium Businesses aka SMart Businesses) with a singular goal - assist customers to accelerate their mission. My team comprises Enterprise Support Managers and Technical Account Managers, serving US - North-East region.

Managing team of Cloud Technical Account Managers ( Strategic Technical advisors, Cloud Consultants) responsible for helping AWS Enterprise customers in New England area. My team works with AWS Enterprise customers of various scale- from startup to global, Healthcare, Retail industries, acts as their technical advocate within AWS, engages at an executive level to build the trust relationship and overall takes ownership of customer's success on AWS. We are "glue" between AWS Customers and other AWS teams and laser-focused on the success of customers on their cloud journey. And if you would like to join the excitement and be part of the team, message me.

· Lead and assist Global Enterprise customers to define their Cloud journey and IT transformation strategy. · Engage with Director and C-Level executives to understand business needs and define technology roadmap· Be a customers' voice and advocate for their requirements within AWS and ultimately impact AWS services road-maps. · Lead virtual team of global support engineers to deliver "Customer First" Enterprise Support. Act as a glue between AWS Organization (Support, Architects, Service Teams) and Customer IT Organizations. Build post-sales relationships with some of the largest AWS customers· Assist in Design/Architecture of AWS and hybrid cloud solutions for common and unique, extreme edge cases· Help Enterprises define IT and business processes that work well around cloud deployments· Work hands-on with customers' engineering teams to develop, migrate, and debug application issues· Make recommendations on how new AWS offerings fit in the company architecture· Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud· Continuous efforts and attention to Increase customers' ROI for AWS investment. Lead efforts on customers' behalf for "Agile, Faster, Better and Cheaper" IT Solutions· Drive to simplify, automate and implement lean processes for AWS Enterprise Support Team and improve team productivity · Work with some of the smart, talented, leading technologists around the world

Volunteering to evaluate Quinsigamond Community College IT courses.

Building Global team to provide "Better, Faster and Cheaper" Cloud Platform (PaaS) operations within EMC. • Defined strategy for Cloud Platform (PaaS) Operations, o Gain operational efficiency, improve TCE and reduce operational cost. Improve service quality. o Proactive and predictive operations leveraging Big Data Analyticso Implemented robust organization structure, roadmap, cost model and meaningful KPIso Automate and/or Self-service operational tasks. • Charter is to transform “siloed” operation teams to 24x7 centralize global operation team to drive IT-as-a-Service strategy. • Consolidating Cloud Platform Operation support – Private Cloud, Middleware Platforms, B2B integration, Reporting, OLTP/Big-Data/In-memory, databases, Network Operations (NOC), Security Operations (SOC), servers (physical and virtual), storage, backup operations • Transforming monitoring service from “reactive” --> “proactive”--> “predictive” --> ”prescriptive”. Responsible for end-to-end service monitoring and management of monitoring/tools technologies• Architect solution to achieve Simplification, Automation and Optimization• Operational Budget: $10M. • Achievements o Annual OpEx reduction of 12% ($1.2M / year hard savings) since year 2014 o Led ITIL implementations - Incident, Request, Event, Change, Problem and Knowledge Management processes. ServiceNow solution expert. o Consumption based operational model leveraging third-party vendors o Improved Operational SLAs from 50% to >95%. Availability for Mission Critical > 99.99%. o Automation and self-service tasks to improve TCE• Lead member of EMC IT Architecture committee to drive “Design for Serviceability”• ITIL Expert – Incident Management, Problem Management, Change Management, Crisis Management and Event Management• Recognized as ITSM SACM (Software Asset and Configuration Manager) and Security Assurance Champion

• Strategic and tactical management of 13 members global team, technology, and 3rd party resources supporting Middleware assets in a 24x7 enterprise wide and global environment. • Responsible to define technology roadmap, architect solutions and implement Middleware technology stack to assist EMC's Private Cloud Journey.• Technology ownership of Springsource, Actional SOA, Webmethods, Oracle Fusion Middleware, Oracle BEA Weblogic, EMC Documentum suite, Search, Cache and Messaging technologies.• Co-authored EMC SOA Governance policies, Business Process Management and content management support model.• Spearheaded strategy, solution design and successful implementation of Oracle Fusion technologies for Service Oriented Architecture (SOA), Oracle Business Intelligence (OBIEE), Oracle Internet Directory (OID), Oracle Virtual Directory (OVD), and Business Activity Monitoring (BAM).• Currently orchestrating infrastructure implementation for key Enterprise projects - Next Generation Online experience using SpringSource / SOA, global collaboration platform “Centerstage” for EMC employees, partners, customers and EMC IT proven “First and Best customer” initiatives.• Earned Oracle Excellence Award 2008 for Oracle Fusion Middleware implementation • Team supports EMC’s 13 out of 25 mission critical solutions including EMC’s homesite (www.emc.com), EMC’s Powerlink - Customer support portal (powerlink.emc.com), EMC Secure Remote Support, Oracle eBusiness suite interfaces, SalesForce.com CRM interfaces and Documentum implementations• Annual saving of $300K by doing consolidation, and negotiating licenses and vendor contracts.

• Defined strategic and tactical database roadmaps and successfully managed execution.• Promoted to build global team and managed 16-members to support database assets in a global environments (US, Ireland, Japan, Germany, India)• Authored policies, standards, processes, practices and procedures to implement and sustain effective 24x7 database support. Lead Center of Excellence Team.• Articulated and proposed shared service charge-back model to IT Finance for database services and led prototype implementation. • Defined metrics, key performance indicators, monitoring and reporting mechanism to ensure compliance.• Negotiated 3rd party maintenance/service contracts and saved $250K annually. • Applied Six Sigma principles to consolidate database environments, which resulted into savings of $800K. • Resource management, cost optimization and vendor management. • Team supported over 110+ applications comprises of 350+ Oracle databases size ranging 10GB to 6TB running on diversed platform. • Designed and ensured tiered Disaster Recovery and High-availability for mission critical applications.• Database Solution Architect, Accountable for SOX compliance and auditing, ITIL expert for Change Management, Release Management and Configuration Management. • Co-authored technical roadmap of EMC IT infrastructure, Colloborate with EMC engineering to evaluate new technology solution.

• Lead Database Administrator and Architecture. • Design, develop, manage and administer databases to support Global supply chain management solution and Herbinger Trusted Link Enterprise (TLE) implementation.

• Manager of system infrastructure to support paging and office operations. Responsible for smooth and optimum paging operation in Vadodara, India. • Managed 6 member team comprises of Transmission engineers, Technical Officers and System officers along with matrix responsibilities of 30+ paging operators and customer relation executives.• Internal Auditor for finance department for multiple regional sites.• Team supports UNIX and Windows servers, Novell Netware networks, Telecommunication switches and routers, databases, desktops, printers, power generators and paging infrastructure, antenna tower• Addressed Account, Sales, Marketing, Paging and Customer Relations departments’ operational requirements and assist day-to-day challanges.• Major systems - Oracle Databases on DEC ALPHA server, Novell Netware LAN, Lotus cc:Mail, FoxPro accounting databases, Glenayre Paging network, EPABX systems.• Defined operational matrix and methods to monitor to ensure service quality. • Spearheaded many pager value added services - Internet paging, Call center applications, vernacular paging, integration with banks, email service providers, etc.• Earned national award of “Best Network operation” for two consecutive years.