Operations Manager
CurrentI begun taking on more responsibilities and tasks after a year of learning the ropes and taking on projects on behalf of the team and cafe.Cafe Operations Capatalizing on the efforts made during the government mandated MCO and working around the new normal.- Led promotional campaign ideation, design and execution. Headed collaboration with myVeganuari 2021, headed expo projects for participation in the Future FoodTech Festival 2022 and liasing with local extreprenuers to highlight local products (mainly kombucha home brewers such as Alocha Kombucha and growing brands such as WildKombucha.Co)- Liaised with alternative protein brands such as Phuture Food, MushroomLah, and more, to diversify cafe offerings which are in line with cafe brand identity, which is plant-based cuisine. - Contributed towards team effort to record sales revenue during MCO periods amounting to a 20% increase in 2020 and subsequently a further 33% increase in sales revenue in 2021 from 2020. Social Media Building upon the foundations laid, the aim was to steadily increase follower count as well as diversifying content. - Achieved an increase of 75% in follower count through targeted ad posting, working around ad budgets and content curation.- Working with ad budgets as to not overspend on ads whilst achieving optimal results based upon per-link-click data- Managed to consistently post on a twice per week basis to establish patterns and familiarity towards users - Scheduling and planning content creation as well as executing photoshoots personallyBenderaPutih MovementDuring a period of 2-3 months, I liaised with Kirim Salam, a small group of Malaysian volunteers who spearheaded our #KitaJagaKita campaign whereby we raised funds and distributed lunchboxes across Kuala Lumpur and Petaling Jaya. Supplying lunchboxes upwards of 3000 units to the homeless and homes which had raised white flags.