• Successfully completed data migration for 10 core clients to the new issues management system through analyzing the data architecture of each client and developing data cleansing documentation. • Through understanding key business requirements of each client, devised tailored solutions to 20 clients to align existing issues management processes with the new Bank wide issues management standard. • Developed unique data dictionaries for each client to be used in mapping existing data to the system’s new issues management model.• Designed and presented intuitive reporting dashboards, standardized reporting, and job aids on reporting functionality for all clients. • Lead quality assurance team to build out test cases for reporting requirements to increase effectiveness of testing conducted, and assisted in workflow testing to increase QA efficiency.

• Developed a monthly dashboard showcasing analysis on Domestic/USA/International roaming behaviors and unique roamer/traffic growth• Mitigated over $3 million in cost exposure through the development of a cost optimization model for outbound international roaming traffic.• Reduced the monthly forecast variance by 8% through implementing a time series analysis methodology to forecast traffic usage.• Initiated a monthly dashboard presentation keeping track of revenue commitments, traffic steering variances, cost saving strategies, and exposure to high cost operators• Coordinated the implementation of roaming adjustments with the network engineering team to support strategic business decisions• Maintain and enhance strategic position within domestic markets by gathering competitive intelligence• Effectively supported management’s strategic making and performance analysis through data aggregation and monthly reports on roaming traffic and revenues.

• Designated as the project lead on coordinating multiple teams to resolve Wallstreet FX trading platform intermittent latency• Effectively resolved technical complications on multiple forex platforms including Wallstreet FX and internal trading platforms• Coordinated all code releases for enhancing and troubleshooting trading platform requirements through JIRA• Delivered immediate response and user support to address inquiries regarding trading platforms• Clearly documented user requirements for full business solutions to be presented to developers, front and back office users• Developed a knowledge base on Confluence with troubleshooting and configuration procedures for the team• Responsible in the integration and development of code release management process for Fixed Income, Currencies and Commodities department

• Published two statistical Oil & Gas industry studies: Oil & Gas Study Criteria For the Non-Investment Grade World-Q1 Analysis; Swimming in Liquidity- Oil & Gas Liquidity Analysis • Designed new and debugged existing VBA macros to enhance the efficiency of data extraction used for the study publication • Analyzed and spread the quarter and fiscal period financial data from over 60 Oil & Gas and 30 Utilities companies to support DBRS methodologies• Validated, amended and updated financial metrics within the Commercial Mortgage Backed Securities and Structured Credit database • Conducted research on relevant key economic and financial metrics to the Greece housing market