Chukwuemeka Emmanuel Madubuko Email & Phone Number

Abuja, Federal Capital Territory, NG

Abuja, Federal Capital Territory, Nigeria

• As Head of Operations, I am responsible for overseeing the entire management of the African operational fulfilment centre. My responsibilities span, but are not limited to, People Management, Operations Management.
• People Management - My responsibilities in People Management includes onboarding, training, performance management, and employee engagement. I also act as a liaison between employees and management
• Operations… Show more As Head of Operations, I am responsible for overseeing the entire management of the African operational fulfilment centre. My responsibilities span, but are not limited to, People Management.
• Operations Management - Planning and organising operations processes and quality assurance measures. Analyzing and improving operational efficiency and productivity
• Customer Success - Representing the Operations team during customer onboarding to ensure a smooth transition. Monitoring customer satisfaction and addressing issues to enhance the customer experience. Acting as the.
• Technical Escalation Management - As the final point of escalation within the operations team, I spearhead the resolution of complex technical issues, ensuring timely and effective solutions. My duties include.

• Conducting an in-depth analysis of existing processes.
• Identifying and eliminating bottlenecks and inefficiencies.
• Implementing key process improvements that enhance service delivery.
• Ensuring that post-implementation reviews are utilized to quantify the impact of improvements on the organization.

• Research universities, institutions, and organizations to determine how they authenticate academic and professional qualifications.
• Source information regarding protocols and documentation requirements.
• Creating and maintaining records of credible contacts at University Registries.
• Continuous improvement of the integrity of data collected on Universities.
• Ensuring frequent platform updates.
• Maintaining an independent MIS to track each day’s work in detail.

Zaria, Kaduna, Nigeria

• Process development and management for recipe formulation and quality control
• Capacity Planning
• Optimising production activities to increase Table Turnover Rate
• Introduction of Recruitment checklists and interview evaluation forms
• Adoption of mandatory checks of critical control point
• Adoption of Procurement and stock movement records

Abuja, Federal Capital Territory, Nigeria

• Store's design conception
• Negotiated Vendor Contracts
• Developed the Project Budget and Timeline
• Coordinated remodelling to adhere to design considerations and criteria.
• Responsible for ongoing project supervision; ensured that the project's timeline, design, and other specifications were followed

Abuja, Federal Capital Territory, Nigeria

• Supervised the management of the operations at two restaurant locations (November 2020 - May 2021)
• Ensured compliance with Quality Assurance and Food Safety benchmarks
• Grew sales by over 26% in the first 6 months of assuming the role of Outlet Manager and maintained the trend.
• Efficiently managed stock to ensure all-round product availability
• Maintained a 97% customer satisfaction rating in the first 12-months of assuming the role
• Ensured adherence to standard… Show more

Abuja, Federal Capital Territory, Nigeria

• Conducted visibility research on targeted locations. Also facilitated property Search & Verification, Negotiation, Agreement & Payment.
• Coordinated remodelling the existing design to meet minimum design consideration and requirements.
• Responsible for continuous project monitoring; ensuring adherence to the duration, design, quality features etc. during the project.
• Recruitment & Onboarding
• Equipment Procurement/ Facility Set Up & Testing

Apo, Abuja

• Conducted market research
• Prepared and delivered sales presentations to a range of prospective clients.
• Generated sales leads and managing existing clients
• Coordinated sales efforts in line with marketing programs to attain targets.
• Stock Room Management and Logistics Facilitation

Jabi, Abuja

Lugbe, Abuja

Jabi, Abuja, Nigeria

• Desk research and Data analysis.
• Business plans, proposals development
• Participated in project implementation
• Managed the archiving of training evaluation form statistics into the survey database
• Management of preliminary logistics for training of Data Entry officers
• Supervision of the day to day activities of the Budget Office Helpdesk.

Master'S Degree, International Affairs And Diplomacy, 4.45 / 5.0

Bachelor Of Arts - Ba, History And International Studies, Second Class Honours (Upper Division)

CGPA: 3.98 / 5.0

Wassce