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Chukwudum O. Email & Phone Number
Subject Matter Expert
at
TeKnowledge
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Subject Matter Expert
Location
Kigali City, Rwanda, Rwanda
Company size
Who is Chukwudum O.? Overview
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Quick answer
Chukwudum O. is listed as Subject Matter Expert at TeKnowledge, a company with 1989 employees, based in Kigali City, Rwanda, Rwanda. AeroLeads shows a matched LinkedIn profile for Chukwudum O..
Chukwudum O. previously worked as Subject Matter Expert at Tek Experts and Technical Lead II at Tek Experts. Chukwudum O. holds Bachelor Of Science, Political Science, Second Class Honours from University Of Nigeria.
Company email context
Email format at TeKnowledge
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TeKnowledge
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Profile bio
About Chukwudum O.
I'm Chukwudum Obi-Nwosu, a resourceful and innovative IT professional with a strong track record in customer service, operations, IT support, and project and product management. My experience spans multiple roles, including as a Technical Lead and Technical Support Engineer at Tek Experts, where I delivered advanced technical troubleshooting, and problem-solving solutions, and seamlessly integrated Microsoft tools and technologies. I have a knack for breaking down barriers between functions and businesses, communicating clear value propositions, and driving momentum toward achieving set goals. I am also certified in CompTIA Security+, Lean Six Sigma (Yellow Belt), Google UX Design, and Product Management. Throughout my career, I have demonstrated the ability to manage critical issues, set client expectations, and devise and implement action plans. My experience in training support engineers and contributing to knowledge management initiatives has honed my leadership and mentorship skills. I am open to new opportunities to leverage my skills in IT operations, project management, and customer service. I am particularly interested in roles that will allow me to innovate and solve complex problems while providing opportunities for continuous learning and growth.
Current workplace
Chukwudum O.'s current company
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Teknowledge
11 roles
Chukwudum O. work experience
A career timeline built from the work history available for this profile.
Subject Matter Expert
Current· Provided strategic mentorship and specialized knowledge across business operations, contributing to the professional development of team members, and enhancing overall performance.· Owned the retention and renewal process for assigned accounts, proactively identifying and mitigating risks to customer satisfaction, increasing renewal rates and revenue.
Mar 2024 - Present
Technical Lead Ii
·Act as the 3rd level advanced technical contact for troubleshooting Microsoft client issues.·Deliver advanced technical troubleshooting and problem-solving solutions for corporate clients including issues escalated to the highest level of management.·Collaborate with domain experts (SMEs) and support escalation engineers and technical advisers.·Formulate.
Apr 2023 - Apr 2024
Technical Lead
· Act as the 3rd level advanced technical contact for troubleshooting Microsoft client issues.· Deliver advanced technical troubleshooting and problem-solving solutions for corporate clients including issues escalated to the highest management level.· Collaborate with domain experts (SMEs) and support escalation engineers and technical advisers.· Manage.
Jul 2022 - Apr 2023
Technical Poc
· Focal point for communications, coordination, and overall adherence to the Microsoft Office 365 knowledge management program.· Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.· Delegating tasks and achieving daily, weekly, and monthly goals.· Assist with the transfer of.
May 2022 - Jul 2022
Technical Support Engineer
· Act as the advanced technical contact for troubleshooting client issues.· Deliver advanced technical troubleshooting and problem-solving solutions for corporate clients including issues escalated to the highest level of management.· Collaborate with domain experts (SMEs) and escalation managers when additional support is needed.· Manage critical issues.
Aug 2020 - May 2022
Service Desk Analyst
· I handled incoming queries and help requests from end users, either via email, phone and help requests and tickets, taking detailed notes of the problem the user is experiencing, determined steps they can take to resolve the issue, and manage the flow of incoming support requests.· I supported with training new service desk representatives.· I supported.
Apr 2019 - Dec 2019
Transaction Officer
· I monitored all transactions and ensured compliance to quality regulations.· I maintained effective relationships with clients in order to foster strategic business partnerships.· I coordinated with internal and external clients and provided assistance on phone, emails and support tickets in order to resolve all queries.·I provided information to.
May 2018 - Mar 2019
Graduate Trainee
· I participated in on-the-job training, meetings, workshops, and team-building events.· I compiled reports and made presentations to other staff members.· I analyzed existing systems and offered new ideas for improvement.·I participated in comprehensive trainings on Banking operations, analysing of statements of account, balance sheet, profit and loss.
Nov 2017 - Dec 2017
It Systems And Monitoring Representative
Mason Tech Consults
· I was the 1st – 2nd Line remote/desk-side support for users (30 users on the PC/MAC Platform) and provided telephone support, repaired and configured Desktop and laptops, performed troubleshooting of wireless network for laptop users and iPad.· I managed existing database that ran with MS SQL server 2008.· I deployed wireless radios across the facility.
May 2016 - Nov 2017
National Youth Service Corps. Member/Tutor
· I implemented simple modes of tutoring that made it easier for students to learn.· I developed and reviewed learning content for Command Day Secondary School Ijebu-Ode.· I graded completed assignments and tests.
May 2015 - May 2016
2 education records
Chukwudum O. education
Bachelor Of Science, Political Science, Second Class Honours
Waec And Neco, Business/Commerce, General
Innocent Comprehensive High School
FAQ
Frequently asked questions about Chukwudum O.
Quick answers generated from the profile data available on this page.
What company does Chukwudum O. work for?
Chukwudum O. works for TeKnowledge.
What is Chukwudum O.'s role at TeKnowledge?
Chukwudum O. is listed as Subject Matter Expert at TeKnowledge.
Where is Chukwudum O. based?
Chukwudum O. is based in Kigali City, Rwanda, Rwanda while working with TeKnowledge.
What companies has Chukwudum O. worked for?
Chukwudum O. has worked for Teknowledge, Tek Experts, Interswitch Group, Access Bank Plc, and Fidelity Bank Plc.
How can I contact Chukwudum O.?
You can use AeroLeads to view verified contact signals for Chukwudum O. at TeKnowledge, including work email, phone, and LinkedIn data when available.
What schools did Chukwudum O. attend?
Chukwudum O. holds Bachelor Of Science, Political Science, Second Class Honours from University Of Nigeria.
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