Chukwuemeka Ebere Email & Phone Number

Chukwuemeka Ebere is a dedicated Client Support Lead at Fincode, recognized for his unwavering commitment to delivering exceptional customer experiences to corporate clients. With a deep passion for client satisfaction, he leverages data-driven solutions to consistently exceed expectations while actively pursuing a career in data science.Chukwuemeka played a pivotal role in the enhancement of Fincode’s cross-border payment network platform, which enables clients to execute cash pickups, bank transfers, mobile money transactions, and bill payments seamlessly. His proactive approach was also instrumental in the creation of an Individual Development Plan application during his tenure at 9mobile, which tracks employees' career goals through comprehensive data collection.In addition, Chukwuemeka's contributions to developing data funnel models at 9mobile underscore his analytical and problem-solving capabilities. His customer-centric focus, combined with a strong data-driven mindset, positions him as a valuable asset in the fintech industry, ready to drive success and growth through innovative solutions.SUMMARY OF SKILLS-Ability to work well in a team-oriented environment as well as independently-Proficient in Microsoft Office Suite applications, CRM software, and data entry-Exceptional customer service skills, including effectively handling challenging callers.-Problem-solving skills necessary to keep customers and clients satisfied-Detail-oriented, thorough, and vigilant to collect all necessary data without missing critical components-Proficiency in Excel, PostgreSQL, MS SQL Server, Powerbi, Tableau, and problem-solving techniques for data analytics-Multitasking skills to continue speaking to a customer while searching for information-Ability to remain calm in stressful situations-Skilled understanding of data analysis to effectively interpret findings in a way that makes sense to end users

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  Imo State University, Owerri, Imo State

  Education History