Chukwuemeka Ebere Email & Phone Number

London Area, United Kingdom

- Facilitating weekly meetings and ensuring the presence of all team members to discuss updates and address any concerns or challenges.- Providing comprehensive training to team members on company's products, through interactive question-and-answer sessions to ensure a solid understanding- Monitoring organization task board to track and prioritize issues reported by team members or clients, ensuring timely resolution and maintaining effective communication throughout the process.- Overseeing the onboarding process for new partners and managing relationships with existing partners, ensuring smooth integration and ongoing support.- Conducting daily reconciliation for clients and partners, promptly identifying and addressing any reporting discrepancies or issues to uphold accuracy and compliance standards.- Generating and reviewing daily reports meticulously to ensure accuracy and relevance, providing valuable insights to inform decision-making and drive continuous improvement.

Lagos, Nigeria

Key Duties :-Analyze and Report weekly call records and social media Interactions-Analyze data and prepare reports for internal circulation and use.-Design new processes to address staff's issues and monitor their effectiveness-Handle staff/ Customer escalated issues professionally- Collaborate with IT and HR for business improvement- Attended to and resolved customer queries promptly and continuously at all times.- Documented and captured all customer interactions using approved software and escalatedunresolved issues to Team Lead, Contact Center Operations.- Enlightened and educated customers on new products and initiatives within EMTS.- Redirected calls as needed and worked with my Team Leader to address outstanding issuesor concerns.- Continually sought to promote the mission and brand of 9Mobile by providing excellentcustomer service at any opportunity.

Taught Economics to Secondary School Students.

Business Development Manager/ Business Analyst -Identified new business opportunities across all digital media and met with business partners to evaluate those opportunities.-Performed quantitative analysis of potential deals.-Worked closely with other team members and the business to further develop metrics, KPIs, and insight that provides performance improvement.-Assisted with development of data management processes/procedures that align with organisational goals.-Used the standards and practices of budget development/implementation and process/performance improvement as relates to complex operational/systems projects.-Contributed to the development of business development processes, working within both compliance and professional excellence standards.-Developed strategies to improve performance and quantify benefit.