Chukwuemeka Joseph Agi Email & Phone Number

Ensure computer and related equipment in the school is working properly; arrange for needed maintenance. Troubleshoot problems with computers and other equipment; assist users with full utilization of available hardware and software.Assist teachers with supervision of class while working in lab situation or on computer related projects.Perform simple installations of computer software and hardware; maintain complete inventory of computers and related hardware, and provide timely resolution of computer problems by providing answers or referrals.Assist with inventory of software licensing; track and control loaning of technology equipment to school personnel.Perform related duties and responsibilities as requested by the principal.Follow all rules, policies and procedures of New Hanover County Schools, along with state and federal regulations pertaining to school/technology issues.

Coordinated and distributed over 200 laptops throughout the Watson College of Education. Highly motivated while provided desktop, network and phone support to users in the areas of e-mail, Windows XP, Microsoft office suite, various software applications, network printer installations and configuration, wireless routers installations and user account creation. Accepted, tracked, and closed helpdesk remedy tickets that were not able to be resolved at the TAC level ensuring resolutions in a timely manner.Repaired, installed, configured, and troubleshoot software and hardware on all the personal computers, laptops, some network and telecommunications equipment.

Troubleshoot hardware, software and network operating systemProvided individual training and support on requestMaintained current and accurate inventory of technology hardware, software and resourcesAdvised staff of security breach and/or change in password or security statusProvided solutions and technical guidance to clients facing technical issues and difficulties.Maintained records of hardware issues, performance and supplies.

Master Of Science (Ms), Educational/Instructional Technology

Activities and Societies: Association of African Students Organization. International Society for Technology in Education. Association.

Bachelor Of Science (Bsc), Mathematics And Computer Science

Activities and Societies: Nigerian Association of RS Mathematics/Computer Science Students.Graduated with a Second Class Degree Honors.