Lead the technology development and implementation strategy for CSN.Installing software and hardware and updating existing ones as needed.Ensured that all clients received satisfactory customer service/assistance.Maintained Database of all existing clientsI ensured the company website and social media channels were consistently maintained and updated.I assessed and identified potential risks to both the company and client IT systems and overall business configuration.

Performed maintenance tasks for data centers and server rooms.Handled tape library device troubleshooting, system maintenance, and diagnostics effectively.Successfully performed software and hardware troubleshooting, as well as installed antivirus and operating systems.Provided technical support to employees.

Resolved employees outlook mail issues.Successfully addressed camera issues [CCTV] in the company by identifying and finding solutions.Performed file backup and fixed internet connection issues.Oversaw the company’s IT systems, including hardware, software and security protocols.Successfully fixed printing problems to ensure smooth printing operations.Effectively resolved technical problems and handled data backups.

Made sales and recorded transactions daily.Activated and retrieved sim cards for clients.Provided customer support and addressed issues and concerns.Collaborated with internal teams to ensure efficient delivery of network service.