Chukwunonso .C. Eneh (R.Engr, Mnse, Mispon, Mnisafetye, Mosha, Amcilt) Email & Phone Number

Federal Capital Territory, Nigeria

• Manage and maintain relationships with internal stakeholders and external partners within the region.• Motivate team-members towards achievement of Operations & Maintenance (O&M) tasks and regional targets.• Communicate relevant information and feedback from management to Field Operations Team Leaders, Field Service Engineers, Technicians and Contractors.• Monitor management of network assets across region, review need for Capex replacement and trigger replacement request process.• Accurate reporting and regional budget.• Security assurance on the sites managed by collaborating with the SMCs and Quality Auditors (QAs).• Ensure optimal supply of diesel to sites to prevent site downtime.• Ensure SMCs carry out Site Readiness Audits and escalate issues to Regional Project Coordinator for resolution, collate daily Decommissioned Asset Checklists and validate• Populate Customer Upgrade Request Forms (CURFs) and share with Regional QAs to ensure all CURF requirements are met.• Manage and appraise performance of Field Operations Team Leaders based on set Key Result Areas (KRAs). Identify training needs and act as mentor to subordinates.• Steer weekly governance meetings and engagements.• Ensure required tools of trade are available to team-members and utilized effectively and efficiently.• Track progress on all O&M deliverables within the region.• Proactively communicate O&M status, issues and risks to management.• Share accountability for overall regional compliance with policies, procedures, and methodologies.• Conduct regular status meetings with all stakeholders, ensuring follow-through on all agreed actions, needs and requirements.• Ensure smooth and timely integration of new network elements into the operational network.• Manage and ensure conformity to quality processes and systems.• Ensure all commercial responsibilities such as Supply Chain invoicing and project execution receive prompt attention across all control points within the region.

Abuja, Federal Capital Territory, Nigeria

• Foster an enabling environment in which team-members promptly and effectively react to all network-related faults per shift• Coordinate activities and outputs of team-members, including providing on the job training/ guidance, ensuring strict compliance to escalation procedures and monitoring performance based on set objectives.• Review individual performance of teams-members along side completing their appraisal in compliance with approved procedures.• Assist team members in diagnosing and assigning difficult network problems• Provide inputs in identifying team members training requirements and knowledge gaps• Ensure that all incidents are capture and properly updated.• Action all trouble tickets and ensure adherence to procedures• Continuously search for innovative ways to improve quality of service to both internal and external customers.• Champion initiatives to automate all routine processes aimed at boosting efficiency• Prepare and submit reports to the RM on all matters relating to assigned team activities and performance.• Effectively coordinate team-members on shift, monitoring allocated portfolio and promptly reacting to and closing all network related faults accordingly

Abuja, Federal Capital Territory, Nigeria

• Engage and guide the regional NOC team to understand departmental goals and objectivesand take responsibility for achieving set targets/ requirements.• Review individual performance of team-members and complete appraisals in accordance with the company’s performance appraisal procedures and timelines.• Provide inputs to the process of identifying training needs of team-members.• Drive effectiveness and efficiency of the incident and problem management processes.Monitor network status and progress towards resolution of all open incidents and problem.• Analyze network fault statistics and provide insights to support strategic and operationaldecision-making at all management levels.• Ensure prompt identification of problems in the network and work with the performance andcustomer experience teams to address these problems while achieving businessperformance targets and customer service level agreements (SLAs).• Check network status and ensure closure of all incidents and problems identified on sites.• Ensure accuracy of technical reports disseminated to target recipients/ audiences.• Initiate and implement ideas to improve operational procedures, policies and functions ofthe regional NOC.• Establish and maintain well-defined and effective communication channels within theregional NOC as well as between the NOC and internal and external customers.• Serve as custodian of the NOC Knowledge Base.• Continuously search for ways to improve the network performance.• Develop proactive methodologies for conducting fault diagnostics and resolution.• Identify new interfaces, tools, and applications to increase effectiveness of the NetworkManagement Systems (NMS) deployed.• Continuously assess operational and business continuity risks, ensuring timely awarenessand deploying mitigating initiatives.• Perform other tasks and duties as assigned by the Senior Manager, NOC Management

Abuja

• Responsible for supervising the preventative maintenance, commissioning, installation, diagnostics, and repair services in over 3800 BTS sites and 2 office facilities in Abuja region. • Ensure compliance and onsite safety for all activities carried out• Ensure compliance with the Company’s and Health, Safety & Environmental policies and procedures and that the Site Safety and Health Plan is prepared and implemented. • Responsible for monitoring and assessing hazardous and unsafe situations and developing measures to assure personnel safety of over 400 staffs in IHS Abuja region. • Correct unsafe acts or conditions through the regular line of authority • Exercise emergency authority to prevent or stop unsafe acts when immediate action is required. • Maintain awareness of active and developing situations Health and Safety Compliance • Ensure compliance of contractors with the company’s Health, Safety & Environmental policies and procedures. • Prepare and submit performance report. • Ensure compliance with Government regulation, health and safety standards• Ensure that all incidents are reported promptly and investigated.Risk assessment Audit.

Ihs Towers Abuja Region

Ensuring that power related faults are correctly diagnosed and escalated by providing 24/7 site monitoring on a shift basis• Monitoring the network for overall efficiency and trouble spot using AIO systems and solutions to reduce downtime and unavailability.• Prepare comprehensive breakdown report using word and excel on daily basis.• Monitoring of allocated network nodes effectively and reacting promptly to all network related faults. Adhering to alarm escalation matrix and escalating to get quick responses.• Responsible for correctly forwarding tickets to field support engineers, following up on tickets and ensuring a speedy response.• Communicate regularly with Line manager (NOC Manager)• Communicate regularly with Field Support Engineers to know the status of the sites• Fill updates of daily activity on IHS Break down, Availability Log.• Communicate regularly with customers to get escalations and follow up• Report every issue and update to the NOC Manager• Carry out other tasks and assignment as directed by the NOC Manager.

Emts Abuja Switch

Monitoring Alarm Systems Proactively, escalate and provide support in resolving Failures, Updates and responds to vendor’s escalation. Maintaining network facilities for continued good performance using the IHS All in One Software (AIO), The Nokia-Siemens Software (NSN), Huawei M2000 and U2000 software and the Alcatel VCN software, do proper follow up on failure resolution for increased availability and reliability. Providing Support to the field team on Design, Implementation and installation on planed site activities.

Mtn Abuja Switch

Monitoring Alarm Systems Proactively, escalate and provide support in resolving Failures, Updates and responds to vendor’s escalation. Maintaining network facilities for continued good performance using the IHS All in One Software (AIO), Huawei M2000 and U2000 software, do proper follow up on failure resolution for increased availability and reliability. Providing Support to the field team on Design, Implementation and installation on planed site activities.

Lagos

Processing of Local and International shipments.• Printing of Delivery reports for Clients.• Daily reconciliation of dispatch shipments.• Report on all undelivered and delivered shipments.• Preparation of Monthly reports.

Master Of Science - Msc, Information Technology

Acquired skills in the following modules: Database management, data analytic, data warehousing, user design and ergonomics, change.

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering, Second Class Upper Division

1)Class Representative for 5 years in school. 2)High degree of people management. 3)Student member Nigerian Society of Engineers