Chuleeporn (Gwen) Theppitak, Cdlp Email & Phone Number

South Holland, Netherlands

Amsterdam, North Holland, Netherlands

• Develops a training and demonstration plan including the approach to (digital) training and live demonstration, definition of target audiences, identification of support tools, budget and scope.
• Rolls out the web-based training platform across markets in a consistent manner but appreciative of the local needs.
• Manages, develops, implements and evaluates product training and demonstrator programs for the BISSELL brand, each category and hero products, targeting internal sales and marketing teams, distribution partners, sales.
• Maintains database of presentation materials. Presentations should be updated regularly to ensure that all product information is up-to-date working in close coordination with Product Marketing, Shopper Trade.

Remote

• Designed and developed synchronous and asynchronous training programmes using Articulate Rise, Storyline, Vyond, and Google Docs, following ADDIE, resulting in achieving defined learning outcomes and client's business.
• Collaborated extensively with Subject Matter Experts (SMEs) and project owners to identify learning objectives, review and finalise training materials that met requirements, resulting in successful production.
• Produced multiple Scheme of Work that comply with CIPD requirements for the client's Training Center, resulting in a successful registration as an approved CIPD Centre.
• Monitored and analysed the effectiveness of training programmes, identify areas for improvement, and make recommendations, ensuring high-quality training that meets KPIs.

Bangkok City, Thailand

• Developed, reviewed, finalised, and submitted Standard Operating Procedures (SOPs), Training Manuals, Training Matrix, Training Needs Analysis (TNA) and Training materials to improve organisational efficiency and.
• Spearheaded the certification and formation of a team of trainers and assessors, enabling the organization to meet its manpower needs and cultivate a highly skilled workforce.
• Created and maintained a library of training materials and employee training records, evaluated the outcomes of training activities, and provided recommendations for improvements in training, resulting in continuous.
• Established and implemented the Competency Management System (CMS) process and Competence framework, including identifying and developing Competence Standards for Operations and Maintenance, and developed new assessors.

Dubai, United Arab Emirates

• Delivered high-quality courses to senior-level positions within the organisation and the wider transport portfolio in line with HSQE and HR business case and strategic plans, resulting in improved performance and.
• Provided coaching and mentoring support for other members of the L&D team and supervised a group of training supervisors, leading to continuous professional development of the team, and achieving team objectives.
• Designed and delivered effective learner-centered training to internal and external customers, including leadership workshops, Train the Trainer, and experiential learning, resulting in improved competencies and.
• Performed Competency Management System assessor role, provided judgment on employee's competence, training needs, and future development in line with organisational requirements, and provided support for other.
• Supported the training team of Dubai Airport Project in establishing customer service training needs, designed and delivered an intensive training programme, leading to meeting clients’ requirements.

Dubai, United Arab Emirates

• Designed and delivered comprehensive training programmes tailored to the needs of internal and external customers, covering a wide range of topics including station technical training, emergency/degraded work.
• Provided detailed individual feedback to participants on their progress and achievements, generated reports of training evaluations, and recommended any necessary changes or updates to the training courses, leading to.
• Performed Competency Management System assessor role and made sound judgments on employees' competence levels, leading to safe operations and meeting required number of competent staff.

Dubai, United Arab Emirates

• Led a team of Station Masters, Station Agents, and car park staff to monitor and maintain normal station operations, ensuring passenger safety and comfort, conducted station and train evacuations and crowd control.
• Generated weekly and monthly reports on equipment status, staff performance, and revenue reports, ensuring accuracy and completeness.
• Coordinated with emergency teams and Passenger Service Managers to update and monitor safety and security at the station, and provides excellent customer service to passengers, addressing any queries or complaints.

Bangkok Metropolitan Area, Thailand

• Achieved timely management of work orders in line with SLA's/KPI's, maximizing the utilization of suppliers and preferred vendors/contractors while ensuring compliance with minimum audit standards.
• Provided a seamless interface into the organization, demonstrating leadership, responsiveness, and creativity to ensure client satisfaction with Facility Management. Support the Facility Manager in implementing short.
• Handled Car Fleet Management for expat and local staff, including accurate local and global monthly reporting, creating purchase orders, completing goods receipts, and supervising and arranging the manpower level of.

Dubai, United Arab Emirates

• Led a team of Station Agents and car park staff to provide safe, reliable, and customer-focused station services, including monitoring station operations and ensuring passenger safety and comfort.
• Managed safety and security by coordinating with emergency teams and Passenger Service Managers, reporting faulty equipment, incidents, and accidents, and conducting station and train evacuations and crowd control.
• Provided excellent customer service by handling lost and found, lost child, and sick passengers, and responding to product inquiries, complaints, and suggestions.
• Produced regular weekly and monthly reports on station operations, equipment status, staff performance, revenue reports, and sales reconciliations for Station Agents.
• Performed non-tool corrective maintenance of faulty equipment, monitor and operate station equipment

Dubai, United Arab Emirates

• Delivered safe, reliable, world-class, and customer-focused station services including monitoring and maintaining station operational status and ensuring the safety and comfort of passenger movement within the station.
• Sold tickets, provided information, handled complaints, reported faulty equipment and incident, conducted station and train evacuation and crowd control, and reconciliation of sales for Station Agent

Diploma In Digital Learning Design, Educational/Instructional Media Design, Distinction

-Build instructional design skills for all form of digital learning including multi media eLearning, video, podcasts, micro learning.

Bachelor Of Arts - Ba, English Language And Literature/Letters, Gpa 3.48, Second Class Honor