Set standards such as moderation accuracy and quiz pass rate and met with BPO vendor on a weekly basis to ensure satisfying results. Followed up with colleagues from Marketing and R&D to understand product data. Calculated and anticipated future HC needs based on these data. Created team workflow from scratch, and shared vendor management experiences with the team.

Established standards and analyzed each vendor based on them. Cataloged vendors information in an easy-to-read format to help partners from inside the company to learn and locate the exact vendor they needed. Oversaw vendor relationships. Analyzed current vendor performance and determined which ones work in the best interest of the company. Communicated with the vendors and performed quality check, dealing with the price and improvements. Built mutually beneficial relationships with vendors to turn a regular business transaction into a long-standing partnership.Researched new vendors based on price and quality and selected them based on the vendor management plan. Focused on collecting scarce resources in case of any emergency. Lead the vendor management team. Set KPI and OKR for team members on a quarterly basis to track personal production. Identify talents to promote, and layoff unqualified team members.

Lead the localization team. Arranged work, optimized workflow, and helped teammates with personal development.Managed localization suppliers and made sure they deliver translations in time. Controlled and tracked supplier costs, negotiated price when necessary, and reported them to superior.

Managed global integration. Supervised stakeholders to ensure all integration processeswere going as planned.Coordinated and delivered voice-over projects. Looked for available artists to carry out the project successfully. Finalized artists’ schedules and fees. Controlled project budget, tracked project progress and quality, and identified and mitigated risks and provided solutions. Participated in ChinaJoy annually and explored new leads.