Wayne Wang Email & Phone Number

Taipei, Tw

Shanghai, Shanghai, Cn

Luxembourg City, Lu

Hong Kong Island, Hk

Responsibilities:• Create and build go to market strategy plan for region• Build and ramp the sales teams for the region to execute and achieve the established targets• Manage overall team performance to provide coaching and leadership for team development• Collaborate with internal stakeholders including Marketing, Customer Success to develop market strategy for region

Cupertino, California, Us

Responsibilities:• Work with the global Sales and Service team on the deployment and execution of worldwide initiatives.• Formulation and implementation of the wider business plans, strategies and tactics within the AOS Asia Pacific team.• Lead a team of managers to ensure that customer service levels and revenue attainment goals are achieved.• Continually review systems and processes to improve both agent ability and customer experience.

Seattle, Wa, Us

Responsibilities:• Manage team of Market Managers, Market Associates • Continuously coach and provide best practices and recommendations to direct reports; improve team productivity and effectiveness by systematically building the skills and capabilities of the team• Contribute to cross functional business initiatives; provide input to internal teams through initiation and planning stages to proactively anticipate market impact and shape up optimized roll out plans.• Provide ongoing input to Senior management in developing effective and scalable solutions to improve process efficiencies.• Develop and sustain strong partner relationships by delivering superior consulting services through regular partner contact and delivering value added services.• Develop & drive sound recommendations/action plans based on insights from data analysis to optimize hotels in the market place and their lodging market overall.• Represent company in the local market, build company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry.• Promote company’s full suite of product offerings and key initiatives to partners and educate them on the full use of our products and tools.• Lead the execution of overall market business plans to meet or exceed KPI metrics.• Effectively manage working relationships, team's productivity and morale despite internal or external pressures.• Build and maintain a high quality team (e.g., through onboarding, managed attrition, skills transfer, addressing and identifying skill gaps etc.)• Continuously improve collaboration with other internal functions across company.

Responsibilities:• Increase brand awareness and market share through the use of social media and direct marketing.• Establish the annual sales objectives in relation to the company’s business plan and monitor progress.• Develop annual sales and marketing plan and budgets with Marketing and Sales Development Manager.• Work with Sales Development Manager to create new opportunities for growth and increase sales and profitability.• Account managing and retaining a portfolio of key partners and customers to ensure high levels of customer satisfaction.• Implement marketing strategies by collecting client feedback, studying market trends and conducting competitors’ analysis.• Customer acquisition and ensure market share targets are met.• Supplier relation management as well as new supplier contact and contract negotiations.• Service and operations management to ensure adherence to company operating standards.• Hire, Train, Coach and Evaluate operations, Sales and marketing staff. • Manage company PNL to ensure cost fall within budgets.• Establish additional marketing opportunities and leads through public speaking and presentation engagements.

New York, New York, Us

Responsibilities:• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue, expense and service goals.• Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals.• Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition.• Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts.• Integrate segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) into the branch team to drive sales and ensure that all client expectations are met.• Leverage work force planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service. • Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used. Partner with Area Operations Director in conducting quarterly and ad hoc reviews.• Drive outbound sales activities including: representing Citi and building partnerships in the community (e.g., Chamber of Commerce, community alliances, business networks, local officials), and working with Business and Commercial Bankers, Segment Market Managers, the Market President, and Community Relations. • Lead hiring, performance management, compensation and evaluation of branch staff

San Francisco, California, Us

Responsibilities:• Manage sales and service function to serve the customers' financial service needs resulting in greater market share and profitability. • Create a vital sale and service organization, promoting teamwork with partners and other corporate departments. • Supervises and coach Personal Bankers (PB) to acquire and deepen customer relationships, interact with existing customers, meet and exceed sales goals through the development of staff as a competitive advantage. • Responsible for effective staff salary administration and rewards. • Develop and administer budgets, business development goals and objectives, staffing models, schedules and performance standards. • Grows the business by understanding branch performance, diagnosing any issues, building a Branch Action Plan, and inspecting with thorough follow-up. • Conduct daily huddles and debriefs to recognize success, share best practices, and set the focus for the day. • Responsible for hiring and retaining employees and ensuring appropriate sales and service positions.• Develop and coach employees and hold employees accountable for overall performance to include sales and service.• Responsible for ensuring that all employees follow policies and procedures and operate within the guidelines the company’s Code of Conduct.

New York, New York, Us

Responsibilities:• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue, expense and service goals.• Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals.• Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition.• Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts.• Integrate segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) into the branch team to drive sales and ensure that all client expectations are met.• Leverage work force planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service. • Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used. Partner with Area Operations Director in conducting quarterly and ad hoc reviews.• Drive outbound sales activities including: representing Citi and building partnerships in the community (e.g., Chamber of Commerce, community alliances, business networks, local officials), and working with Business and Commercial Bankers, Segment Market Managers, the Market President, and Community Relations. • Lead hiring, performance management, compensation and evaluation of branch staff

New York, New York, Us

Responsibilities:• Sourced and developed new business relationships, focusing on SME segment• Monitored portfolio credit quality, loan covenants compliance, and relationship profitability.• Structured and presented credit proposal to Director's Credit Committee for approval.• Reviewed and ensured accuracy of loan documentation and other necessary closing documents.• Monitored loan and deposit account set up and operations.• Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts.• Integrate segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) into the branch team to drive sales and ensure that all client expectations are met.

St Louis, Missouri, Us

Responsibilities:• Maintain client account proficiency and ensure accounts are meeting contracted dollar amounts• Establish partnerships with travel managers to promote long-term sales commitment. • Service existing accounts to ensure quality and service expectations are met• Analyzed reports to identify opportunities and implement programs to increase market share• Establish and meet sales and revenue goals with existing accounts

Responsibilities:• Researched and gathered market datas to make recommendations in line with corporate targets• Developed and implemented new programs and products to maximize sales • Responsible for selling products to travel agencies to achieve established sales goals• Responsible for identifying and qualifying prospects and maintained existing accounts• Developed and executed sales plans to achieve assigned sales quota• Maintained currency in industry activities, environment and condition to ensure proper positioning of products, and effective distribution channels

Chicago, Il, Us

Responsibilities:• Managed 70 reservations sales rep. to ensure quality control• Analyzed sales performance data for each individual employee and conducted coaching to capture revenue opportunity• Monitored staff conversations to ensure high degree of customer service • Evaluated and diagnosed employee performance and conducted individual performance conferences and took action to ensure achievement of expectations• Monitored employee adherence to assigned schedule and overall management of time and staffing needs and takes appropriate action to meet service level objectives• Coordinated local and system training programs• Provided recommendations for operating forecasts, profit and staffing plans, budgets and the preparation of employee work schedules

Chicago, Il, Us

• Responsible for effective management of sales resources to maximize revenues and control cost of sales• Established territory sales goals and developed a sales plan for each assigned account to achieve corporate sales and distribution objectives• Maintained productive, on-going relationships with assigned accounts and functions in a consultative capacity with key accounts to ensure maximum revenue and market share• Monitored, analyzed and interpreted account revenue and share reports to determine problems and opportunities for improvements

Chicago, Il, Us

• Worked with team members to resolve customer problems in the day to day operations• Responsible for day to day leadership, encouraging employee empowerment, coaching, feedback and input to management• Acted as team coordinator and ensured on-time goal achievement of departure flights

Chicago, Il, Us

Bachelor Of Science (B.S.), Marketing

Marketing