Chun-Ying Chen Email & Phone Number

Taiwan

台灣 臺北市

• Sell electronic grade chemicals to the semiconductor companies- Introduced new product to semiconductor market in 6 months, reached 70% of QoQ, and fulfilled 65% of success rate of tendering in construction- showed excellent bargaining skills to increase 40% of the quotation, and decrease 30% of the cost- customer relationship management: attend customer visit, audit, and quality meeting• Applied interdepartmental communication to accomplish customers’ requirements- Handle customer complaints - Proposed process change notification (PCN) to import new manufacturing processes-Confirm the certificate of assurance(CoA) and negotiate the contracts-Support the shipping of domestic and international sales orders: confirmation of packing, arrangement of shipping date

• Served 8+ multinational semiconductor clients - Attended customer visit, audit, and quarterly business meeting - Fulfilled customer’s special requests (e.g., rework, change of criteria, DOE) - Proposed process change notification (PCN) to import new tools or materials • Collaborated with process integration, test, quality engineers in bumping, CP and DPS processes to survey and resolve quality issues - Analyzed quality performance by QC 7 tools: pareto analysis, SPC, and scatter diagram - Investigated and solved quality issues by 8D report: containment action, root cause analysis, permanent corrective plans - Conducted continuous improvement plan, like system escalation, to facilitate automation • Headed BSM (Business Service Management) project - Coordinated customer and IT, quality, engineering teams to develop and conduct the system upgrade plan - Optimized data transmission for 400+ stations in 4 factories

台灣 台北市

• Brands in Standard Foods(佳格食品): Quaker, Fresh Delight, Great Day, Chupa Chups and Mentos• Compiled purchasing documents for food ingredients, including COA, invoices and packing lists

Master'S Degree, Advanced Chemical Engineering, Merit

Research project: 3D printed edible materials – artificial meat alternatives Modules: Project management Design and development of drug.

Bachelor'S Degree, Chemical Engineering

Activities and Societies: Guitar ClubGraduation project: Design of Biomass Energy Factory - Studied the literature to design.