Chun Yu Man Email & Phone Number

Singapore

Singapore

• Inflight FC & Admission Office (AO) In-Charge
• Lead and manage the Inflight FC & Admission Office team in planning, governance and operations, handling general billing enquires and collection, inflight Miss/Re-FC cases, patient property management, elective and.
• Department In-Charge for the floorplan designing, operations and manpower planning for the future state of National Centre of Infectious Diseases (NCID) in 2018 and Integrated Care Hub (ICH) in 2021;
• Designed and consolidated the Patient Services Hub masterplan; a project which was presented to and supported by CEO;eFC Training In-Charge and Assessment Manager
• Helmed, regulated and conducted eFC training and assessment monthly on a hospital-wide level for new TTSH staff while overseeing up to 30 frontliners to ensure that service delivery are according to best practices;
• Kept the hospital knowledge management updated according to the latest Ministry of Health (MOH) implementations and developments with other stakeholders such as Inpatient Nursing, Outpatient Management Unit and.

Singapore

• Provide direct support to pathologists by transcribing their medical reports from 4 different hospitals (Mount Elizabeth Orchard Hospital, Mount Elizabeth Novena Hospital, Parkway East Hospital and Gleneagles Hospital).
• Training new staff when they come on-board on doctors’ preferences, basic medical terminology and anatomy;
• Cooperative work with lab technicians to process special requests and critical reports;
• Expedite urgent cases (e.g. medical tourist on short trips, ICU cases, potential carcinoma patients, pediatric patients);
• Ad-hoc duties by pathologists such as handling of paraffin blocks and slides for housekeeping, further testing or external second opinion cases in both local and overseas setting.

Singapore

• Attend to general inquiries (average 20 cases daily) within the unit and from reservist men, case manager-style, for National Service man matter;
• Utilized Siebel, a commercial customer service management software to tabulate reservist men’s queries;
• Worked with the camp medical centre to expedite the status check on NSmen medical docket and PES status.

Singapore

Part of the pioneering team in Singapore to code a PC-based vending machine using Visual Basics

Executive Certificate In Healthcare Improvement Via Informatics

Master Of Leadership (Mldrshp), Organizational Leadership, High Distinction (Dean’S Award)

Recipient of the Dean’s Award for Academic Excellence

Graduate Certificate, Education Studies, Distinction

Bachelor Of Arts (B.A.), Psychology

Diploma In Mechatronics, Aerospace Engineering

Final Year Project: Integrated PC-based Vending Machine