Jam Chung Email & Phone Number

Cambridge, Massachusetts, United States

ButcherBox, an online subscription service for high-quality meats, ensures convenient delivery from local suppliers via its website. As part of this initiative, I played a pivotal role in constructing and deploying the order service module, enabling customers to seamlessly place and manage their orders from our extensive product selection. With a focus on efficiency and user experience, the order service incorporated advanced algorithms, intuitive workflows, and rapid processing, ensuring that customers could easily create, update, and track their orders. Through meticulous implementation and continuous optimization, the order service significantly enhanced the purchasing experience for ButcherBox’s valued customers, helping them manage their meat deliveries effortlessly.

Boston, Massachusetts, United States

Drizly, an online ordering and delivery platform, facilitates the convenient delivery of alcohol from local retailers via its website. Our team had the primary responsibility of handling various aspects, including user registration, product registration, order management, transaction management, and statistics management. Specifically, I played a key role in developing and implementing the order service modules, which encompassed essential functionalities for managing orders and modifying inventory. The aim was to provide seamless and efficient order processing and inventory management services to enhance the overall user experience on the platform.

Framingham, Massachusetts, United States

Bose is a renowned company specializing in the design and manufacturing of high-quality audio equipment and products. Our platform facilitates the seamless delivery of audio products from local retailers to customers through our website. This encompasses user registration, product registration, order management, transaction management, shipping management, statistics management, and more. In my role, I was primarily responsible for overseeing the shipping service modules to ensure their functionality and optimize the delivery process, guaranteeing prompt and reliable shipping of Bose audio products to our valued customers.

Taiwan

MR. LIVING, a distinguished furniture brand renowned for its premium home furnishings, saw my contribution in enhancing its website services. My pivotal role involved constructing and deploying the search service module, which empowered customers to effortlessly explore our extensive furniture collection. By incorporating advanced algorithms, intuitive filters, and rapid indexing, we ensured swift product discovery based on keywords, categories, and attributes. The carefully implemented search service significantly elevated the browsing experience, providing customers with seamless access to their desired furniture pieces.

Taipei, Taipei City, Taiwan

Momoshop, a prominent e-commerce platform based in Taiwan, offers a diverse range of products, including electronics, fashion, beauty, and home appliances. As a valued member of the development team, I actively contributed to the implementation and enhancement of the item update service. By leveraging this service, we efficiently managed and updated product information in our database. Our efforts ensured that customers always had access to the most current product details, which enhanced the overall shopping experience and played a significant role in the platform's growth and overall success.

Taiwan

Warelife is a reputable company known for its exceptional kitchenware products. Our platform is designed to optimize the delivery of kitchenware items, providing customers with a seamless online experience. As a valued member of the team, I played an active role in developing and improving our Customer Support Service. This involved implementing a robust ticketing system, integrating live chat functionality, and creating a comprehensive knowledge base to assist customers with their inquiries, concerns, and product-related issues. These enhancements were aimed at ensuring prompt and effective support, ultimately enhancing customer satisfaction and loyalty.

Masters, Computer Science

Bachelor'S Degree, Communication Engineering

Master'S Degree, Communication Engineering