Chu Nandar Nwe Email & Phone Number

Melbourne, VIC, AU

Australia

• Managed business-as-usual (BAU) operations by monitoring sales metrics, overseeing inventory, and ensuring efficient customer service processes, gaining insight into operational workflows and process optimization.
• Utilized the CRM portal to gather customer data and generate insights, enabling data-driven recommendations that improved customer satisfaction and loyalty.
• Engaged in stakeholder management by collaborating with product and merchandising teams to align stock levels and promotions with customer needs, ensuring data accuracy and relevance for decision-making.
• Supported training and onboarding initiatives, educating new team members on CRM usage and store processes, which enhanced team alignment and improved customer engagement.
• Partnered with IT and customer service teams to resolve POS and CRM portal issues, facilitating seamless service delivery and ensuring that operational systems met business requirements.

Yangon, Myanmar

• Developed and maintained a comprehensive Risk Management Framework by gathering and analysing requirements from cross-functional teams, aligning risk strategies with business objectives to support operational.
• Conducted functional requirement gathering sessions with stakeholders, documenting business needs and translating them into technical specifications for seamless integration with organizational risk management goals.
• Led change management efforts, collaborating with teams to manage incidents using Jira for tracking and resolution, minimizing disruptions and enhancing system resilience.
• Delivered data-driven risk analysis reports to stakeholders, using SQL and Power BI to provide actionable insights for strategic decision-making and risk mitigation.
• Collaborated closely with technical teams, leveraging AWS and Salesforce for system maintenance and performance optimization, proactively addressing issues to improve process efficiency and user satisfaction.
• Designed and implemented process improvements to enhance transaction accuracy, operational efficiency, and scalability within application support, utilizing SAP for process documentation and performance tracking.

Myanmar

• Conducted comprehensive business analysis to identify opportunities for process improvements, optimizing resource allocation and supporting strategic decision-making.
• Collaborated with technical teams to implement data-driven strategies, resulting in measurable improvements in business performance and operational efficiency.
• Facilitated requirement-gathering workshops and meetings with stakeholders, refining business processes to align with organizational goals.
• Extracted and analysed data to inform marketing campaigns, contributing to revenue growth and enhancing customer engagement through targeted insights.
• Developed and maintained Power BI dashboards, enabling real-time decision-making and enhancing data accessibility for stakeholders.
• Coordinated cross-functional collaboration to ensure alignment of digital initiatives with strategic business objectives, facilitating a cohesive approach to project delivery.

Singapore

• Conducted system analysis to optimize production processes and support operational efficiency.
• Gathered system requirements from cross-functional teams, translating business needs into technical specifications.
• Provided technical support and troubleshooting for production systems, ensuring smooth operations.
• Maintained documentation for system configurations and processes, supporting knowledge sharing and regulatory compliance.

Master Of Business Information Systems

Bachelor Of Engineering - Be, Electrical And Telecommunication

Activities and Societies: Baking Class, International Student Society

Diploma Of Engineering, Electrical And Electronics Engineering