Chun Fan Email & Phone Number

Morris Plains

• Supported C-Suite users at the client's site in Morris Plains,
• Leveraged SCCM to install company curated business applications.
• Supported Conferencing equipment at the executive conference rooms.
• Refresh, replace, reimage laptops for C-Suite executives

Raritan, New Jersey, United States

• Assist customers with resolving LabCorp’s eProducts and Enterprise software application.
• Evaluate the nature of customer issues to determine the proper resolution.
• Document all calls in the ticketing system in an accurate and timely manner.
• Respond to all customer inquiries within in a timely manner.
• Ensure follow-up and completion of all outstanding client issues.

2 Crossroads Drive, Bedminster, NJ 07921

• Manage and track incoming tickets using Service Now.
• Supported Zelis in fixing breaks seen on PCs, network printers, Software, VPN, RDP, and Virtual Desktops.
• Leveraged Kaseya for remote support, application deployment, and Asset Management.
• Managed local drive encryption with Sophos and ESET.
• Setup DUO accounts and deploy 2FA on mobile devices.
• Administer Active Directory to manage Windows accounts across multiple domains.

Parsippany NJ, 07840

• Responsible for first level support to all Pinnacle users, provide assistance with computer related issues from hardware, software, and network troubleshooting. Participate in after hour support to assist end users.
• Provide remote support to verify hardware and software related problems.
• Update, create, or escalate tickets with Footprints.
• Use Footprints to manage technical requests.
• Walk new users through submitting IT related requests or incident in Footprints.
• Manage software updates and prep company asset for users.

2444 Morris Ave, Suite 109 Union, NJ 07083

• Responsible for first level support to all users, roles include technical support for hardware, software troubleshooting, and determining network related errors. Participated in an on call rotation to support end users.
• Provide remote support when end users have hardware and software related problems.
• Update and maintain company assets to improve user's workflow.
• Manage software updates and prep company asset for users.
• Work with Vendors on specific software errors and implement fix.
• Use Track it ticketing system to manage all end user support requests.

259 Cedar Lane, Teaneck, NJ

• Created clear and concise documentation in the survey & connectivity process.
• Managed numerous projects by having weekly conference calls, followed-up with clients and customers for any updates and logging the job status.
• Identify client/customer concerns over patient data vulnerability and stay HIPAA Compliant.
• Successfully troubleshot hardware/network issues that the customer’s IT could not fix.
• Use Jira ticketing system to manage all support requests.

1500 Harbor Blvd, Weehawken, NJ 07087

• Built and installed 70 POS terminals with windows 7 operating system that includes POS applications in three days.
• Conducted hardware and software installations for MICROS Point of Sales terminals at customer retail stores by imaging the POS terminals with Windows 7, routing wires and bring terminal on-line. Configure MICROS.
• Troubleshoot and analyze hardware and software issues then provide a solution to customers.
• Analyzed network connectivity between Micros Terminal and local on-site database server. Connecting network cables to patch panels, opening local Windows firewall ports, and configuring static IP.
• Provided over-the phone customer support regarding existing hardware and software related POS system issues.
• Communicated with clients to schedule time and date of installation of MICROS POS systems.

B.A., Hospitality And Tourism Management

Activities and Societies: N/AAttended classes.

A.S., Culinary Arts/Chef Training

Activities and Societies: N/AAttended classes