Chung-E Lo Email & Phone Number

Taipei City, Taiwan

• Led a team of 2 members to design, implement and maintain scalable and robust pipelines of data ingestion, processing, and quality checks for personal credit information data with millions of users on Airflow.• Established a customer network database by integrating structured and unstructured data sources, such as ID card OCR, transactions, and credit history data. Performed graph analysis, visualization, and modeling with Redis and DGL.• Mentored junior ML engineers, providing guidance on development best practices and code reviews.

Taipei City, Taiwan

• Maintained a recommendation system for 10M unique users on a mobile banking app, processing 1M API calls/day. Collaborated closely with data engineers to manage daily batch inference pipelines on Airflow with Spark. Developed traffic allocation and modified API flow to provide personalized content using SQLAlchemy & Redis.• Designed and Developed graph-based recommendation models with PyTorch, which achieved 27% increase in CTR, 29% increase in CVR, and 75% reduction in inference time. Automated report and dashboard generating.• Collaborating with Academia Sinica to implement and integrate state-of-the-art recommendation models.• Streamlined existing SQL queries for credit rating models with psycopg2, reducing computation time by 80%.

Taipei City, Taiwan

Develop, review, validate SAS programs for Tables, Figures, Listings, and to generate SDTM & ADaM datasets, following the SOPs and CDISC standards in coordination with database management and biostatistician team.

Taipei City, Taiwan

• Researched social network influence measurements, implementing them on real world datasets of Facebook and Instagram with 30M interactions. Performed statistical analysis to support scientific publication, collaborating with TU Delft.• Implemented graph-based Internet Traffic Engineering algorithm, contributing to a scientific publication.

Taipei

• Conducted in-depth analysis of customer behavior and visualization using R and ggplot2. Presented findings to sales & marketing team and worked with Brand Managers to implement new marketing strategies.• Web scraped NHI Open Data and automate processing to integrate data sources for further market research.• Developed a process automation solution to streamline the CRM audit process and reduce manual workload. By integrating data sources and implementing a rule-based classifier and request description generator using R, it was able to automate report generation and email sending, resulting in an 80% reduction in working time.• Merge 10-year historical sales data and CRM database with large-scale data cleaning and complex mapping.

台北市

• Operate 6 online-shops in Japan (on SHOPLIST) with 18000 SKUs, supervising 3 assistants for daily operations.• Schedule and maintain all digital contents (including product listing, layout, pricing, inventory) with constant communication with internal stakeholders and external business partners.• Drive and improve sales with approaches (Sales analysis, marketing campaign, pop-up shop, paid Ads).• Build, deploy, maintain End-to-end Process Automation solutions using EXCEL & VBA.- For Singapore: Automate daily logistics process and customer service workflow.- For Japan: Automate logistics, product listing, accounting and inventory management workflow.- Results: Reduced human error and 90% working time of daily routines.

Master'S Degree, The Institute Of Statistics

• GPA: 4.10/4.30 — Advisor: Anne Chao • Concentration: Machine Learning (A+), Statistical Computing (A+), Multivariate Analysis(A+).

Bachelor'S Degree, Industrial And Information Management

Activities and Societies: Public Relations of NCKU student Union; Public Relations of Song-shan Seniro High School Alumni.