- Identified target client segments to develop new business opportunities &generate leads, with key focus on large private enterprises, state-ownedenterprises, and public sector, resulting in 15% increased revenue- Led a Digital Consulting unit to deliver projects in various industries(Manufacturing, Oil & Gas, Pharmaceutical, Real state) and manageclient success, with overall CSAT of 95%- Responsible for strategic alliances with global leading consulting firms &technology companies- Participated in R&D activities (develop articles/reports/talkshows/podcasts on Digital Transformation trends)

- Responsible for strategic global market activities, covering D-A-CH & Middle East countries, and Australia - Create and manage Global Technology partnerships / Global Programs- Identify market/industry trends and customer needs, developing new business opportunities- Develop and implement business development strategy- Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals-------------------------------------------- Verantwortlich für strategische globale Marktaktivitäten, die DACH- und Nahost-Länder sowie Australien abdecken- Erstellung und Verwaltung von globalen Technologiepartnerschaften / globalen Programmen- Identifizierung von Markt- / Branchentrends und Kundenbedürfnissen + Entwicklung von neuen Geschäftsmöglichkeiten- Entwicklung und Umsetzung der Geschäftsentwicklungsstrategien- Verwaltung des Angebotsantwortprozesses; einschließlich detaillierter RFP-Anforderungen, Erstellung von Inhalten und Eingaben aus verschiedenen Quellen- Unterstützung bei der Koordination und Umsetzung von Marketingstrategien + Durchführung von Aufgaben zur Erreichung strategischer Ziele

Team: United Parcel Service of America (UPS) - Shipping Applications- Technical support/Delivery management for incidents- Manage the life cycle of technical incidents until resolution- Classification of incidents by priority level, category, priority and technician team- Application of conflict resolution techniques, especially in the case of escalation- Providing up-to-date and frequent information about the progress in solving the problem to improve the overall customer experience

Team: Microsoft Global Critical Situation ManagementPosition: Global Critical Situation Manager/ Communication reviewer- Act as a liaison between Microsoft and its Enterprise customer on incidentswhile maintaining the integrity of the service level.- Manage the life cycle of the incident until resolution- Identify and assign the incident to the appropriate severity level, category,priority, team, and engineer- Identify and incorporate conflict resolution techniques, especially in caseof any escalation- Keep the customer updated with timely and frequent information aboutprogress towards resolving the issue to improve the overall customerexperience- Review/approve email communications/incident summaries to customers from team members

Office for Educational Cooperation BFW-HIC- Assist in Vocational Training Project Management- German courses A1-B2, orientation and integration courses- Translation of professional documents- Translation activities for German and / or Vietnamese delegations(German - Vietnamese / Vietnamese - German)- Transition of vocational training/know-how- Vendor and customer communication

- Translation activities (English or German - Vietnamese)- Processing and preparation of information texts and seminar materials- Organization of cultural events and workshops- Administrative activities