Catherine Chung Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Lead private and public partnerships to advance health equity and racial justice for Asian American Native Hawaiian Pacific Islander (AANHPI) women and marginalized communities in Massachusetts. Increase organizational efficiency by streamlining project management, implementing management principles, and enhancing community and program impact.• Manage an institutional research study on Asian Americans with Parkinson’s Disease with Tufts University School of Medicine funded by the Michael J. Fox Foundation. Lead program management, research methods, recruitment strategies, partnership management, conference planning, budgeting, and reporting.• Direct advocacy, community engagement, and capacity-building initiatives funded by the Blue Cross Blue Shields MA Foundation. Developed advocacy plans, content on data equity and language inclusion, and community engagement strategies to build partnerships, join coalitions, and support policies to improve services and healthcare access for marginalized communities in Massachusetts.• Developed a program management infrastructure, including work plans, project timelines, milestones, financial operations, and reporting structures. Refined project milestones, ownership, metrics, and risk mitigation.• Strengthened organizational partnerships and built relationships by clarifying goals, aligning strategies, and forming trust. Developed engagement strategies for collaborators, funders, and constituents.

• Offer consulting in strategy, operations, project management, marketing & branding, and design research to small businesses, early-stage startups, and nonprofit organizations. • Provide services in new features & opportunities exploration, project management, research planning, user research, copywriting & editing, and workshop facilitation.

San Francisco, California, Us

Executed employee experience programs for 700 people and 3 business units in R&D across the NAMER and APAC region. Implemented change management and developed new workflows to enable R&D through multiple reorganizations. Directed programs in onboarding, culture building, and career development. Managed stakeholder relationships.• Improved program experience by analyzing metrics, strengthening stakeholder relationships, and creating innovative solutions. Analyzed enablement topics to increase employee engagement, retention, and semiannual employee NPS scores.• Created content on key product features and role-specific workflows with subject matter experts (SME) across seniority levels. Developed content roadmaps, implementation strategies, and communication plans.• Managed cross-functional partners in R&D, Product Marketing, Go-to-Market (GTM), and Security to scope program requirements while managing competing priorities and user needs.• Enhanced operational excellence by streamlining project goals, enhancing data tracking and standardization, instilling best practices, and leading implementation workshops.• Directed programs by setting vision and managing project plans, including scope, timelines, success metrics, dependencies, and RACI matrix.• Onboarded 160+ R&D employees in Engineering, Product, Design, and cross-functional partners. Directly supported 70 managers and 125+ volunteers. Improved program experience to accomplish 80% of new hires sharing high confidence post-program and 87% sharing positive feedback.• Steered the Culture Committee of 10+ volunteers on professional development, belonging, and wellness. Executed 17 virtual and in-person events for R&D over two quarters with an average rating of 4 out of 5 stars.• Led the Career Development task force of 8+ cross-functional partners to enable 140+ people managers. Increased career growth training by 10% by conducting manager-specific workshops and IC-specific communication strategies.

Providence, Rhode Island, Us

Spearheaded 10+ multi-month-long programs on business and professional development for the RI design sector. Oversaw all engagements by leading regular check-ins with industry, business, higher education, and government partners.• Developed a three-year strategic plan for Rhode Island design workforce development and received a grant of $1.5M. Created a comprehensive program strategy by assessing industry needs, analyzing market trends, and recommending business development opportunities. Incorporated pain points and success stories into the strategic plan. • Managed a 9-month-long, city and state-funded business accelerator program for low-to-moderate-income (LMI) micro-businesses. Improved curricula, cohort experience, and mentorship program. • Directed the state-funded workforce development program for early-career and mid-level design professionals. Produced press launches and showcase events. • Organized a half-day conference on the future of work for RI design for 120+ job seekers, employers, industry leaders, and state partners. • Directly supported 21 businesses and 100+ designers by enhancing business operations, promoting career growth, and creating a network of business mentors and career resources. • Established relationships with 50+ partners and 25+ mentors by leading monthly meetings to quarterly community roundtables to align goals, advance strategic opportunities, and incorporate feedback.• Created project plans, including scope, timeline, deliverables, and risk management strategies. Managed budget projections, allocations, and reconciliations. Improved operations by creating grant allocation and reimbursement processes.• Implemented organizational systems for task management, process documentation, and metrics tracking. Improved program and staff efficiency, growth, and sustainability.• Oversaw 25+ employees, interns, and consultants across the Program, Marketing, and Operations. Coached and ensured the success of 10+ direct reports.

Providence, Rhode Island, Us

Orchestrated 2 annual design festivals and 25+ monthly engagement events for the RI design sector. Elevated organizational brand by executing marketing campaigns, developing content, and improving customer experience. • Managed 150+ speakers, 90+ sponsors and vendors, 100+ volunteers, and a committee of 20 people. • Produced annual state-wide design festivals with 45+ events with 2100+ attendees by establishing vision and mission, developing project plans, managing multiple workflows, and producing key events. Curated festival schedule, managed content and speakers, secured sponsorship, and oversaw press, social media, and print marketing.• Achieved an average 26% increase in festival attendance by streamlining planning on high-impact engagements, improving attendee experience, and increasing diversity of topics and experiences.• Implemented strategies and new tools for process optimization, event standardization, and tracking success metrics to improve project management, team collaboration, and resource allocation. • Created brand guidelines and communication plans, leading all marketing and content management. Increased digital newsletter subscribers on Mailchimp by 50% and social media following by 200% on Twitter, 100% on Instagram, and 400% on Facebook.

New York, Ny, Us

Maintained a national network of 900+ students, professionals, and nonprofit organizations. Managed 18 West Coast and Midwest studios on leadership and social impact. Cultivated relationships with academic institutions and corporate sponsors. • Managed and coached five nationwide teams through a 10-week Human-Centered Design (HCD) project sponsored by Fiat-Chrysler Automobiles, resulting in final prototypes presented at company headquarters. • Mentored and trained student leaders by conducting HCD workshops and facilitating individual and group coaching.• Produced an annual conference on leadership and design with 160+ attendees from 35 nationwide studios. • Authored a digital curriculum on capacity building, project management, and leadership by devising learning goals, compiling best practices, and interviewing student leaders and professionals. • Created an online mentorship program by compiling project timelines and outcomes, identifying patterns and outliners, and creating service blueprints with key touchpoints for front and backstage interactions.

Washington, D.C., Us

• Orchestrated interview and intake process by liaising between immigration lawyers, ICE agents, and Latin American women and children refugees at the Federal Family Detention Center.• Optimized legal resource database for immigration lawyers to enhance client management and maximize case outcomes.

New York, Ny, Us

• Organized a 6-week-long financial literacy program by creating lesson plans and teaching classes to newly arrived refugees and refugee youth from the Middle East and Southeast Asian countries. • Assisted newly arrived refugees with resume creation and the job search processes.