Christy Chung Email & Phone Number

Minneapolis, MN, US

Minneapolis, MN, US

New York, NY, US

• Determine overall scope of the project; provide focus to project requirements; coordinating cross business unit activities to ensure project success
• Leads the project team (including IT and business resources) through all or some of the Project Life Cycle, from idea generation through final execution and closure
• Provides overall day-to-day direction for the project (i.e. arranging and coordinating project status and working meetings, facilitating project calls, organizing and directing the project team, developing and.
• Identifies issues and escalates problems which could impact the project status, schedule, costs or functional success
• Reviews and obtains approvals of project documents from Sponsors & Business Leads
• Obtains and determines appropriate resources and manages participation to ensure successful project implementation

Chicago, IL, US

• NAVIGANT CONSULTING, Washington, DC 5/2014 – PRESENTSenior Consultant / Project ManagerServing as a senior level consultant and project manager in regulatory compliance for one of the largest U.S. banks in the areas of.
• Determined compliance with Federal and state laws as well as investor guidelines including adherence with the Service member Civil Relief Act (SCRA), loss mitigation guidelines, mediation, and other laws governing the.
• OCC/FED Consent Order Management; evaluated the effectiveness of the various policies and procedures implemented by a top 10 bank.
• Effectively evaluate company process and procedures to ensure adherence with government regulations and requirements.
• Contribute to engagement success by providing guidance and suggestions for project process improvements for efficiency gain.

Mount Laurel, NJ, US

• Responsible for ensuring investor and credit guidelines and policies are met within management activities. Additionally, responsible for complying with the Operational Risk program including incident reporting..
• Delivers on financial targets: Support Originations in achieving cost per loan targets and attaining double digit growth.
• Manages Originations team in meeting defect reduction targets as we strive to achieve a zero defect goal.
• Manages expectations of stakeholders, GSE’s (VA, FHA & USDA), executives and other internal groups through effective communication and relationship building.
• Works collaboratively with all levels of management to ensure effective implementation of time-sensitive initiatives, identify deficiencies and opportunities for improvement.
• Manages monthly corporate client Service Level Agreement’s for Customer service, Aged Inventory, Closings & Answer Rates.

Mount Laurel, NJ, US

• Responsible for customer, client satisfaction while growing, developing, and managing turnover of team players. Additionally, responsible for establishing working relationships with leaders across multiple departments.
• Monitored and managed daily workflow and work load distribution, held accountability for turn-around time on assigned tasks for assigned areas of responsibility while ensuring volume, service and quality targets are.
• Made recommendation to senior leaders for process improvements, system enhancements, and personnel changes.

Mount Laurel, NJ, US

• Responsible for ensuring all team players met pre-determined requirements and goals which included pipeline management, closing conversion and service levels. Additionally, responsible for decreasing cost per loan and.
• Coached and mentored team players to help them reach their career goals.
• Managed the rollout of new clients.
• Handled escalated issues and service recovery.
• Managed external relationship with Financial Advisors, branches and KeyBank Corporate, also managed internal relationships among all departments.
• Proactively addressed process concerns within the organization and assisted in implementation.

Mount Laurel, NJ, US

• Efficient with conventional, VA, FHA & USDA loans.
• Guided customers through the loan process from registration to closing.
• Exceeded service goals and complete daily tasks within expectations.

Jacksonville, Florida, US

• Worked with group administrators to resolve group issues, reconciliation of accounts and collection of financial receivables.
• Conducted training sessions on new products and processes.
• Held monthly team meetings.
• Mentored new employee’s on process.
• Managed Publix Supermarket Account for Florida, South Carolina and Alabama - HMO, PPO, Care Manager and Medicare plans.

Master Of Business Administration - Mba, Project Management

Bachelor Of Arts (B.A.), Communications And Public Relations