Diane Chung, Csm Email & Phone Number

California, United States

Aliso Viejo, California, United States

Marketing Operations & Analytics - Web Team

Contractor for Quest SoftwareDigital Online Marketing - Web Team• Served as a liaison between business stakeholders and the IS team, gathered key business requirements and drove efficiency• Analyzed and improved efficiency of operations and processes- Continuously improved the Content Management System (CMS) to easily push content to customer facing websites (quest.com, oneidentity.com and syslog-ng.com)- Helped automate workflows and reduce IS development work• Automated the Digital Marketing team's work processes via Single Queue• Created prototypes/wireframes via Balsamiq to provide visual representation of proposed UIX• Created training material to conduct training sessions for new and enhanced tools, such as reporting dashboard and/or new website templates- Ran live training sessions for impacted business users- Created step-by-step documents and videos- Helped create and manage IS projects via SmartSheets- Helped prioritize and execute Helpdesk tickets- Created and assisted in prioritizing user stories and bugs via JIRA• Assisted in writing and reviewing test cases along with UAT and production testing- Worked with the QA team to review test cases and wiki pages via Confluence and Test Rails- Tested enhancements and bug fixes to ensure readiness for GO live• Used Agile/Scrum principles and practices• Helped create and maintain web page content and banners for customer facing websites• Managed Sales Chat tool, from licensing to reporting

Irvine, California, United States

• Served as point of contact for various jurisdictions - Verified plan check submittal requirements - Submitted plans for building permits• Coordinated with vendors to process large blueprints of telecom projects• Coordinated and resolved issues between the City, production team and clients to bring projects to approval status• Tracked new and existing projects - Managed an excel spreadsheet of project information - Produced schedules/timelines - Prepared site walk packages - Prepared binders to file site walk sketches, photos, and other documents pertaining to the project• Created sample boards• Managed executive and team calendars, from site visits to company events• Added electronic stamps to blueprints via AutoCAD • Assisted in accounting duties to prepare POs and invoices via QuickBooks• Managed and ordered office supplies

Irvine,Ca