My Motto “Change Results By Change Actions”Gabriel partnered with lines of business to win 9 public awards and publish 5 case studies in international journal. Track records of company-wide Award:1) Top 10 Most Read Paper in (Corporate) Performance Improvement 2018-2019, Wiley2) Top 20 Most Read Paper in (Corporate) Performance Improvement 2017-2018, Wiley3) The Award of Excellence 2016 (Organizational Performance), ISPI, US4) The Best Company to Work for in Asia 2015, HR Asia5) Customer Service Award 2014, Hong Kong Award for Industries, HK SAR Government6) Service & Courtesy Award 2014, HKRMA7) Winner of Innovation Award 2014, Family Council8) Excellent Learning and Development Award 2012, HKIHRM9) Grand Prize Award 2012, Employee Retention BoardAs a Organizational Transformation Project Lead, more than 25 years of working experience and passionate in "Maximize Innovation ROI" across industry segmentsGabriel is APMG Change Management Practitioner (CMP), IIBA Certified Business Analysis Professional (CBAP), PMI Certified Project Management Professional (PMP), ASQ Certified Six Sigma Black Belt (CSSBB) and ASTD Certified Professional in Learning and Performance (CPLP)Published articles: INNOvation and CHANGE are twins! These sharing for the 4 consecutive yearsaims to show real cases that "Kill two birds with one stone" in Asia.1) Customer Experience Transformation in the Aviation Industry: Business Strategy Realization through Design Thinking, Innovation Management, and HPT 2019, PIJ Wiley2) A shift in culture sparks innovation A shift in culture sparks innovation: 5 Innovative Behaviors for Employee Connections in Innovation Culture, 2018, GBOE, KEDGE, Wiley3) WOW The Hospitality Customers: 5 Levels of Customer Connections in Design Thinking 2018, PIJ Wiley4) Better Solutions through Better Requirements: 5 Types of Requirement in Business Analysis 2017, PIJ, Wiley5) Innovation and (Organizational) Performance Improvement Integration: 7 Levels of Innovation Result, 2016, PIJ, Wiley