Empowering chronically homeless individuals to flourish in permanent housing

o Develop short-term and long-term plans for overcoming crisis situationo Conduct field visits with homeless clients to do intakes and determine monthly goalso Counsel clients with confronting issues adversely affecting their liveso Monitor and maintain proper documentation of client services

• Perform scheduled audit functions to maintain compliance with current regulatory and industry standards.• Revise Standard Operating Procedures Manual.• Maintain the Quality System in accordance with current regulatory and industry standards.• Administrate the complaint and CAPA processes in accordance with current regulatory and company policy.

• Multi-task customer service and marketing duties, including troubleshooting complex issues.• Handle customer service inquiries via phone, email and in person, mediating complaints between staff and customers.• Manage information and website content through SharePoint, database software, and WordPress.• Create, design and edit product catalogs and business cards.• Draft correspondence for senior staff.

Initiated and facilitated small group meetings to discuss justice and plan fundraisers.Spoke publicly about the issue of justice to a group of 150.Led a team in coordinating a benefit dance for survivors of commercial sexual exploitation in the Philippines, raising over $1,500. Worked as a team member of a banquet fundraiser planning committee to raise approximately $22,000 for survivors of commercial sexual exploitation.

• Create an atmosphere of hospitality, welcoming staff, congregants and visitors alike. • Coordinate logistics of weekly and special events, including recruitment and publicity.• Edit and manage informational and design updates to church website .• Manage and maintain databases of contact information for 200.• Learn new software to create and design videos.• Create, edit and produce monthly newsletter, including writing articles.

Effectively balanced welcoming guests and completing various administrative tasks.Coordinated facility usage and meetings for staff, community members and volunteers. Collaboratively prepared year-end financial statements, budget and annual report for annual general meeting.Controlled office budget.Administered payroll and benefits.Collaboratively coordinated staff retreat (40) and special event (200).Crafted poetic email invitation to recruit volunteers for special project; five participated.

Befriending and working for justice for the poor.

Contributor of reflective prose and poetry, Regent College and Jacob's Well newsletters

Helped teach Sunday School to inner-city preschool and kindergarten children. Researched theological and counseling resources for the urban poor.Reorganized library according to Dewey Decimal System.Lived among, worked with and studied theology with the urban poor.

Directed and implemented new after-school program in low-income apartment community.Mentored and tutored at-risk elementary students and adolescents.Met monthly with parents and teachers to cooperatively and holistically develop at-risk children.Taught life skills, character lessons, and reading to elementary students.Coordinated and led field trips for elementary students.Initiated and led conversational English classes with parents of at-risk students.Completed monthly reports on students.Organized and managed office file system.Proficiency in MS Word, Excel, Publisher, PowerPoint, Outlook.Managed petty cash.