-Assisted with developing the system of operations that laid the foundations of Fairmont Gold Specialist duties. -Trained to Forbes 5-Star Standards in Front Office Operations.-Created excel sheets, organized information, and completed quality checks for each individual reservation.-Managed room blocking, trace entering, personalized guest letters, and routing.-Oversaw and managed the lounge alone for opening and closing when a manager was not present.-Received overnight desk, bell, and overnight manager exposure due to covering a 7-month work shortage.-Responsible to know each guest that walked through the door and was a primary Fairmont Gold contact for multiple repeat guests with revenue totaling over $100,000 a year. -Provided a mix of curating guest experiences and solving guest concerns. -Championed and successfully implemented projects leading to further guest satisfaction and overall lounge success.-Nonimated for Heartist of the Month in 2nd month of service.

-Working as a team to provide the highest quality of service to every guest that walks through the door.-Providing the best experience possible to all clientele by answering questions and offering recommendations based on preferences.-Training new Heartists and bringing them as much knowledge as possible to set them up to succeed.-Training in Forbes 5-Star standard service.-Received the most TripAdvisor name mentions detailing great service for 3 months. -Nominated for Heartist of the Month on 5th month of service.-Selected to participate in the Corporate Focus Group, a small team that was able to speak with many other properties around the world about our experiences.

-Creating a small detailing company on a private contact basis.-Working quickly to polish, protect, and restore vehicles to a brand new state.-Over 50+ customers satisfied and returning

-Utilizing previous serving experience to the fullest to serve sections of up to 14 tables in a busy all you can eat environment-Answering questions, taking payments, keeping a tidy workspace, communicating to the rest of the staff to keep smooth service, and being as efficient as possible-Pleasing customers and keeping them comfortable by fulfilling requests in a timely manner

-Managing sections of 9 tables at a time as well as running meat and keeping the buffet stocked-Multitasking in answering questions about the menu and food, taking payment, seating customers, communicating meat orders with the kitchen staff-Maintaining quick pace to please customers and keep the sections clean and comfortable-Successfully training new staff and setting up future success for the business

-Adapting to train new employees and fulfill the requests of customers swiftly and accurately-Cleaning and maintaining the store as well as the customer’s satisfaction-Mastering credit/debit sales machines and POS systems