Chung Ng Email & Phone Number

Over the past 25 years, I have reimagined customer experiences for more than 800 clients, including JetBlue, American Express, and GM. The range of my contributions includes designing corporate digital strategies, revamping customer experience ecosystems, and launching new products and services. As a result of these efforts, organic revenue increased by 25% or more on average. Contributing around $50B to the market value and $750M to the top line.The creation of over 650 platforms, apps, in-store experiences, CRMs, and loyalty programs supported this growth. Many user experience innovations were introduced through these launches, which are now common practices.- Airline Seat Selection (Virgin America - 2006)- Revenue-based loyalty program (Virgin America - 2006)- Distress First Class Inventory Upsell (Virgin America - 2006)- Pre-Arrival Distress Inventory Upsell (Atlantis - 2004)- Dateless Booking Engine (Atlantis - 2004)- Time Slotting for Online Ordering (Chipotle - 2011)- Omni-Directional Booking Engine (One and Only Hotels - 2012)Furthermore, I co-founded and self-funded a $50 million annual recurring revenue agency that exited to Publicis, the 2nd largest advertising holding company in the world with 100,000 employees and $12 billion in revenue. Prior to the acquisition, I led Digital Products, UX, Finance, Operations, and People&Culture. After acquisition, I served on North America Leadership for 8 years, responsible for 62% of global revenue ($8.16B).I currently serve as an investor and advisor for companies such as Daring Foods, Nara Organics, Cabify, Hero Cosmetics, and Stuf Storage. Full list can be seen at https://www.crunchbase.com/person/chung-ngOver the past few years, in my spare time I have built over 100k square feet of self-financed mixed-use buildings, condos, and rentals in Williamsburg and Lower Manhattan through my real estate development companies.

Listed skills include Digital Strategy, User Experience, Digital Marketing, Information Architecture, and 42 others.

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  Pace University - Lubin School Of Business

  Marketing