Churendra Vikram Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Working with leading real estate developers of India. Residential sales luxury segment. Currently at India's rare Icon - The World Towers by Lodha, tallest skyscraper of the country.

Mumbai

• VIP guest arrival and departure handling. • Front office Team management, allocation of duties.• Making revenue reports such as ancillary revenue report, flash report, upgrade report, early departure tracking report.• Co-ordinates with all departments concerned in order to maintain Front Office functions properly• Make report on service glitches and communicate the same to all the departments.• Negative feedback analysis and providing necessary guidance to the staff accordingly.• Planning for next day operations a day prior.• Preparing duty roster for front office. • Group Handling.• Guest dissonance handling.• Allocation of rooms.• End of day reports i.e. Daily flash, ancillary revenue report etc.• Action of mails i.e. Finance queries, guest requests and queries.• Verifying House-keeping discrepancy report.

• Reporting to the Front Office Manager.• Front office Team management, allocation of duties.• Making revenue reports such as ancillary revenue report, flash report, upgrade report, early departure tracking report.• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.• City ledger bills follow-ups & closure.• Make report on service glitches and communicate the same to all the departments.• Negative feedback analysis and providing necessary guidance to the staff accordingly.• Planning for next day operations a day prior.• Preparing duty roster for front office. • Group Handling.• Guest dissonance handling.• Allocation of rooms.• End of day reports i.e. Daily flash, ancillary revenue report etc.• Action of mails i.e. Finance queries, guest requests and queries.• Verifying House-keeping discrepancy report.• VIP guest arrival and departure handling

Learning• Front office Team management, allocation of duties.• Reporting to the Front Office Manager.• City ledger bills follow-ups & closer.• Make report on service glitches• Negative feedback analysis and providing necessary guidance to the staff accordingly.• Planning for next day operations a day prior.• Preparing duty roster for front office. • Group Handling.• Guest dissonance handling.• Allocation of rooms.• End of day reports i.e. Daily flash, ancillary revenue report etc.• Action of mails i.e. Finance queries, guest requests and queries.• Verifying House-keeping discrepancy report.• VIP guest arrival and departure handling.

• Reception team duty allocation.• Reports to Duty Manager/ Front office executive.• Reception team training and grooming check.• Cashiering.• Crew check-ins.• Allowance report checking.• Front office store indenting.• House-keeping discrepancy report.• Front store indenting.

Mumbai Area, India

• Reporting to shift in charge reception.• Cashiering.• Assisting in Crew check-ins.• Guest Check-in & Check-out handling.• Guest reservation handling.• Guest request handling.

Mba Executive, Business Administration And Management, General

Bachelor Of Science (B.Sc.), Hospitality Administration/Management

Activities and Societies: Had undergone 20 weeks industrial training.

Ssc & Hsc, Business/Commerce, General, A

Activities and Societies: I was part of the path finder group,which focused on physical as well as mental development of the members.