Design and implement a strategic training framework that aligns with organizational goals and enhances sales performance.* Conduct training sessions across three primary areas: (Corporate Knowledge and Culture, Product Knowledge, Communication, Service, and Sales Skills)* Evaluate individual and organizational training needs to identify skill gaps and areas for improvement.* Work closely with other departments to design and develop learning programs that support business objectives.* Support the implementation of training strategies by measuring and evaluating learning outcomes to ensure alignment with business performance and capability development.* Develop and maintain effective communication channels to share training updates, resources, and best practices across the organization.

Created and implemented channel development strategies that enhanced business growth and gain market share in their channel. Manage all key customers in their channel to implement align with channel strategy.Developed commercial partnerships and solid business relationships in key customer Cooperation among other functional team (e.g. SCM, MKT, Training, Retail Sales) to implement integrated plan to drive sales growth and gain in market share.Ensure and monitor the in store egxecution speed to market on promotion/ activities, POSM, All visibilities, new listing at point of sales align to marketing plan, account plan and timeline.Responsible for total channel sales forecast base on sales target KPICoordinate with SCM team to forecast quantity of POSM, NPD sample, NPD pipeline, promotion quota of total channel.Monitor and analysis business situation in their channel with recommendation to keep competitive advantage all timeCoach and lead team to understand channel direction and taking care their own account according to channel strategy.Develop competency of team members and build team engagement for better team performance and initiate adequate measures

-Overseeing on Customer Experience, Maintenance, Loss Prevention and Goods receiving in store.-Overseeing the New Business department such as HoReCa, B2B, O2O, including online shopping platform.-Maintaining the appearance of the store by monitoring the condition of the store environment, merchandise,-Reviewing financial reports to identify opportunities for increasing revenue or cutting costsEnsuring that all company procedures are followed to ensure employee safety and customer satisfactionMonitoring inventory levels to ensure that they do not drop below required amounts-Managing the budget for each retail location, including costs associated with rent, labor, advertising, insurance, and supplies-Developing promotional strategies to increase sales and grow customer loyalty

- Complete the counter/store operation requirements by scheduling and assigningemployees,Follow up work result-Weekly and monthly report including Ranking Report,Incentive and commission,-KPI for staffs,competition marketing campaign and promotion etc-Inventory balance control, To order and return products Organize thecounter/store activities such as workshop, new product launch events, sale eventProvide training to improve the knowledge base for staffs-Maintain the General Tester Unit(GTU),Seasonal Color Unit(SCU), Large FocusUnit(LFU),General Gifting Unit(GGU)and ensure that the display products arecorrect as following global merchandising guideline.

-Overseeing and assessing customer service staff activities, and providing themwith regular performance-related feedback-Strategizing and monitoring daily activities of customer service operation-Assisting customer service staff with duties where required-Training staff in areas of customer service and company policies-Investigating and solving customer service complaints-Assisting with development and implementation of service policies, andexplaining these to staff and customers-Maintaining documentation pertaining to customer service department activities.