Thao Ngoc Chu Email and Phone Number
- Currently working as Senior Project Manager & Delivery Manager for FPT Asia Pacific- 1 year working as Senior Project Manager for FPT Americas- 1 year working as Delivery manager of FPT Australia & New Zealand- 3 years of experiences on Scrum Master & Senior Project Manager who work directly with foreign customers & Product owners to understand requirement, take leadership on problem communicator, resource management, facilitate & monitor project process, take lead of deliverables & quality. Perform leadership in and team members upskilling & building- 4 years of experiences in Senior Business Analyst which have been working abroad in different countries and multinational projects: Belgium, France, USA, Indonesia, Myanmar, Malaysia, Thailand, Singapore, Vietnam- Mostly work in domain Finance and Banking, DMS (Distributor Management System), SFA (Sales Force Application), FMCG, Cosmetic, Issuranes, Government services, Reporting management, Logistic & Retails, Incident Management System, Reporting System...- Familiar with technology and programming language: ASP.NET Web APIs, Angular 5, Entity Framework, SQL Server, FPT Framework, Mulesoft, AEM, Java, C#, RPA...- Professional expericens working with Microsoft Office Words, Excel, Projects, PowerPoints, Jira Service Management, Azude Devops, Jira Portal, Conflunce, OneDrive, Agile Frameworks & tools, Kanban, Hybrid...- Have advanced experiences working as MDM Lead (Master data management) and Integration Controller for multinational projects. Have good logic on master data structure and migration management- An articulate, creative, and highly motivated person, who accustomed to working under pressure and tight deadlines using own initiative, equipped with a good set of transferable skills including but not limited to communication skills, organization skills, presentation skills and technical skills. I am keen on exploring the wonders of data and its application in business. - An outstanding, independent and critical thinker in problem solving with multinational experiences in group working at different working environments- A decision maker and problem solver, an inspiring leader- A travelling & cooking lover
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Senior Project ManagerFpt Asia PacificHo Chi Minh City, Vietnam -
Senior Project ManagerFpt Asia Pacific Oct 2023 - PresentSingaporeLeading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility. Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence. Ensure that the right type and number of resources that are required to fulfil the… Show more Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility. Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence. Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams. Responsible for programs’ financial management (P&L) and reporting and optimizing processes.Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions. Holding the teams to the highest standards, project discipline and accountability.Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams. Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner. Show less -
Senior Project ManagerFpt Americas Apr 2023 - Oct 2023United States- Create project plans based on project scope and requirements - Direct and monitor the project team to execute tasks based on the defined project plan- Update project documentation, manage project scope, adjust schedules, when necessary, determine daily priorities; ensure efficient and on-time delivery of project tasks and milestones- Track project progress, cost, and quality- Manage project performance based on JIRA and other tools- Perform risk management to minimize… Show more - Create project plans based on project scope and requirements - Direct and monitor the project team to execute tasks based on the defined project plan- Update project documentation, manage project scope, adjust schedules, when necessary, determine daily priorities; ensure efficient and on-time delivery of project tasks and milestones- Track project progress, cost, and quality- Manage project performance based on JIRA and other tools- Perform risk management to minimize project risks- Report and escalate issues to management as needed- Ensure all deliverables are released on time with predefined quality - Work directly with customers to discuss requirements and timelines- Build project teams by training and coaching new members- Track and evaluate project member performance- Work with other FPT departments to coordinate project resources, issues, and tools- Control and monitor stakeholders’ expectations- Conduct Sprint daily, review, retrospective and planning, figure out project status, difficulties, lesson learnt and action items on every User story- Clarify product backlog in most clearly and correctly way to development team to make sure that all members are on the same page of understanding customer requirement- Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management, ensuring data is reliable and valid, developing process improvements, integrating new systems and processes with existing ones and partnering with internal and external customers to ensure systems provided meet the long-term business strategies- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers Show less -
Delivery ManagerFpt Australasia Jan 2022 - Mar 2023Melbourne, Victoria, Australia- Work as Delivery lead to make sure delivery quality and resource fulfillment for all projects of assigned accounts- Work directly with Account Manager to manage customer account and highlevel estimation, delivery planning and resource management - Work directly with customers and support offshore Project manager to define project high level process and planning, closely coordinate between cross functional and multinational stakeholders, facilitate communication… Show more - Work as Delivery lead to make sure delivery quality and resource fulfillment for all projects of assigned accounts- Work directly with Account Manager to manage customer account and highlevel estimation, delivery planning and resource management - Work directly with customers and support offshore Project manager to define project high level process and planning, closely coordinate between cross functional and multinational stakeholders, facilitate communication between offshore project team with customers- Sync up delivery status and project overall status to Account manager and offshore project manager/ BU leader/ FSU leader to address any potentialdifficulties and connect contact points to make sure no stuffs on projects- Facilitate and recruit resource, take high level decision of resource arrangement - Support Account manager on opportunity estimations & proposals Show less -
Senior Project Manager & Scrum MasterFpt Software Feb 2020 - Dec 2021Ho Chi Minh City, Vietnam- Work as Project lead to make sure resource management, new team ramping up, personal expectation - Handle project management tasks to make sure team member effort, resource allocation, project cost and revenue- Work directly with customers to support Scrum master position, conducts all Sprint meetings: daily stand up, refinement, review, retrospective and planning- Sync up delivery status and project overall status to customers to make sure project smoothly, address difficulties… Show more - Work as Project lead to make sure resource management, new team ramping up, personal expectation - Handle project management tasks to make sure team member effort, resource allocation, project cost and revenue- Work directly with customers to support Scrum master position, conducts all Sprint meetings: daily stand up, refinement, review, retrospective and planning- Sync up delivery status and project overall status to customers to make sure project smoothly, address difficulties to correct contact points to make sure no stuffs on delivery- Facilitate and recruit resource, take high level decision of resource arrangement for project- Facilitate project billable budgeted man month- Support internal quality assurance audit to follow standard project management norm and KPI- Engage team building activities- Join in high level meeting or proposal to present project management and resource fulfillment capability for bidding potential accounts- Work directly with customers and support as Scrum master who facilitate Agile events and closely coordinate between cross functional and multinational stockholders, activate communication plan between project to make sure no negative impacts or blocking on overall delivery Show less -
Senior Business AnalystFpt Software Aug 2016 - Feb 2020Ho Chi Minh City, Vietnam- Knowledge transfer for development team and work closely with process owner for every updates - Make reporting and error handlings specification document- Design all Sprint meetings and schedules, handle weekly meeting between customers and team, qualify Sprint procedure and timeline, evaluate final performance - Work closely with Sprint team to clarify requirement, product backlog and divide into member tasks- Work closely with Product owner to clarify all the requirement and… Show more - Knowledge transfer for development team and work closely with process owner for every updates - Make reporting and error handlings specification document- Design all Sprint meetings and schedules, handle weekly meeting between customers and team, qualify Sprint procedure and timeline, evaluate final performance - Work closely with Sprint team to clarify requirement, product backlog and divide into member tasks- Work closely with Product owner to clarify all the requirement and advanced support if any - Make sure delivery quality & progress. Conduct Sprint daily, review, retrospective and planning, figure out project status, difficulties, lesson learnt and action items on every User story- Clarify product backlog in most clearly and correctly way to development team to make sure that all members are on the same page of understanding customer requirement- Update project documentation, manage project scope, adjust schedules when necessary, determine daily priorities; ensure efficient and on-time delivery of project tasks and milestones- Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management, ensuring data is reliable and valid, developing process improvements, integrating new systems and processes with existing ones and partnering with internal and external customers to ensure systems provided meet the long-term business strategies- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process- Create and maintain issue log with detailed acceptance criteria and use cases. Meet with project team regularly to review project deliverables and deadlines- Support system conversions, upgrades, enhancements- Onsite: Malaysia, Myanmar, Thailand, Belgium, France, Indonesia, Singapore Show less -
Marketing And Sale Team LeaderTsuchiya Corporation Jul 2014 - Jul 2016VietnamIn charge in building strategic orientation of the brand in both short and long term planning, which identify proposition, target customer, market volume, market share, the proper ways to approach market segment that we should enter. Coordinate and take main responsibility in holing booth sale at Exhibition: Vietbuild Exhibition, Vifa Home Exhibition…Co-ordinate, manage and assess the ATL activities (advertising on newspaper, magazine, means, online, PR…), Trade marketing (POSM… Show more In charge in building strategic orientation of the brand in both short and long term planning, which identify proposition, target customer, market volume, market share, the proper ways to approach market segment that we should enter. Coordinate and take main responsibility in holing booth sale at Exhibition: Vietbuild Exhibition, Vifa Home Exhibition…Co-ordinate, manage and assess the ATL activities (advertising on newspaper, magazine, means, online, PR…), Trade marketing (POSM, promotion, exhibition…Build distributor policy, dealer, networking including GT and MT.Accomplish competitive price mechanism that is suitable for customer’s cost and product quality.Manage budget control of marketing expense to ensure effective spending in each phrase (A&P).Establish the domestic sales target, manage the monthly sales report from the retail channels, B2B, as well as stock of SKUsRecruit, train and coach marketing and sales staff in new products, market information, working skills and so on, over see their daily activities.Report to BOD directly. Show less -
Marketing And Branch Manager Assistant InternAbb Jul 2013 - Dec 2013VietnamAssist in the planning and coordination in organizing seminars, exhibitions (including hotel, gifts, invitation, etc.) Translate and write PR articles for internal and external magazines and websites.Translate brochures. Check and design marketing materials.
Thao Ngoc Chu Education Details
Frequently Asked Questions about Thao Ngoc Chu
What company does Thao Ngoc Chu work for?
Thao Ngoc Chu works for Fpt Asia Pacific
What is Thao Ngoc Chu's role at the current company?
Thao Ngoc Chu's current role is Senior Project Manager.
What schools did Thao Ngoc Chu attend?
Thao Ngoc Chu attended International University - Vnu Hcmc.
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