José Luis Alfaro Email & Phone Number

Mexico

Currently contracted as a STG-Sourced consultant for Spencer Thomas Group as Sales Support Analyst.

Mexico

• Responsible for servicing the Amazon account in support of US/CAN/MEX Sales Operations.• Purchase order validation for accuracy in the Coupa supplier portal and processing for fulfillment in Sage 100 (ERP).• Responsible for purchase order validation and processing for Mexico warehouse distributions.• Managing pre-sales and post-sales inquiries or issues via email and Salesforce.• Generating accurate and detailed quotes based on customer requirements.• Quote preparation according to NOMs and availability for products in country (MEX).• Working with vendors and internal purchasing teams to establish and manage pricing agreements and deal registration.• Managing customer-facing price lists, ensuring adherence to negotiated markup rates and pricing arrangements.• Collaboration with the sales team to ensure efficient communication with the customer, logistics and purchasing team.

Guadalajara Area, Mexico

• Managed and delivered new product introduction documentation for Worldwide and North America region.• Responsible for an extended family of server platforms, options and software products.• Content maintenance for existing documentation and delivering NPI collateral assets in a timely manner for both QuickSpecs (technical specifications) desktop application and online tool.• Ability to manage multiple projects simultaneously.• Communication across different teams to ensure alignment of goals and tasks to guarantee the overall success of the scheduled launches and keep metrics healthy.• Delivered 50+ new product introduction launches.• Execution of the Darwin Information Typing Architecture (DITA) data model for authoring and publishing. Applying the Agile methodology to accomplish the project and move content authoring to a content management system.• Template design, line art and product image edition for the new Gen10 servers improving user experience and readability.• Provided direction on the converting tool development which allows accessibility to PDF and HTML version of the documentation.• Knowledge of tracking, project management, planning, and help desk/ticketing systems.• Consistently held the highest customer satisfaction rating in the team.• Maintained strong working relationships with, clients, peers and management.• Product Marketing Manager certification.

Guadalajara Area, Mexico

• Front-end and back-end development for all stages during the cycle of dynamic web projects for the Enterprise segment.• Development and design of marketing product pages for new product introduction. Delivered over 30+ NPIs for 3 consecutive years.• Improved the user experience and interface design for internal SharePoint sites in order to support sales reps, resellers and HP’s sales channels to achieve sales goals and quarterly revenue.• Developed project concepts, code, and enhanced the design of custom widgets for the annual HP Discover event in Las Vegas.• Team collaboration to create clean templates, intuitive interactions and user experience for the HP branding.• Product page and intranet content maintenance.• Publishing content on a timely manner according to launch schedule plan.• Maintained optimal workflow for sustaining content.• Quality assurance to identify errors and optimize usability.• Web server maintenance and security monitoring.• Assumed a lead role in team meetings in order to provide information about the development of project scopes and acting as a team lead for the web development team.

Guadalajara Area, Mexico

• Value order entry and account management for US customers in the Corporate, Enterprise, and State-Local Education segments.• Account agent in charge of purchase order processing, fulfilling and invoicing.• Order processing, shipping and invoicing done in a timely and accurate manner in order to keep key performance indicators on customer’s expectations.• Primary account management for the State and Local Education segment. Generating 4% out of the total of revenue for the Value Order Management department.• Focal point for manual and electronic invoicing. Assisted co-workers to generate a compliance invoice according to the customer requirements and submitting invoices through different electronic invoicing systems.• SAP reporting and analysis.• Interaction with Finance, Accounts Receivables, Credit & Collections, and Tax department.

Morelia Area, Mexico

With expertise in visual arts representing the design agency as head of design and decision making. The studio delivered hundreds of logos, custom designs, web pages, and campaigns for clients.

A.S. Multimedia And Web Design, Web/Multimedia Management And Webmaster

Computer Technology/Computer Systems Technology