At Keasy Consulting, we are dedicated to helping hospitality and real estate professionals achieve outstanding success in the tourism accommodation industry. With our comprehensive range of consulting services, we provide the expertise and personalized support needed to elevate your property, maximize your rental income, and streamline your operations.More infos on keasyconsulting.com 💻

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🎯 Missions : 🤝 Team Integration post IES Acquisition:- Participation in the integration of a 15-member team following the acquisition, ensuring a seamless transition and operational continuity.- Fostered collaboration and cohesion within the newly formed team to maximize productivity and engagement.🏢 Luxury Property Portfolio Manager (30+):- Implemented innovative procedures and tools to optimize the management of 30+ luxury properties, ensuring enhanced operational efficiency and exceptional customer satisfaction.- Supervised regular property maintenance to uphold high-quality standards for clients.🏡 Vacation Villa Manager:- Proactively managed 10 vacation villas, ensuring each stay was a memorable experience for clients.- Comprehensive staff management, from hiring to training, to ensure a dedicated and well-trained team.🔧 External Service Provider Management:- Coordinated the selection and management of external service provider to ensure optimal service delivery.- Collaborated closely with external companies to ensure flawless project execution.🛎️ End-to-End Guest Stay Management:- Responsible for guest stay preparation, reception, and follow-up to ensure long-term customer satisfaction.- Proactively addressed client needs to create memorable experiences.🏘️ Property Portfolio Development and Expansion:- Actively pursued new properties for addition to the portfolio, involving contact management, negotiation, and contract closure.- Contributed to expanding the company's portfolio, supporting continuous growth and success.

🎯 Missions: - Identifying and Contacting Potential Leads: Actively identifying and reaching out to potential leads to expand the client portfolio.- Generating Qualified Appointments: Implementing strategies to generate high-quality appointments with potential clients.- Understanding Client Needs and Identifying Briefs: Grasping client needs, analyzing study objectives, and identifying briefs to propose tailored solutions.- Contributing to Production and Commercial Offer Development: Actively contributing to the creation and enhancement of the company's commercial offerings.- Attending Market Events: Participating in industry events, such as trade shows, to stay informed about trends and opportunities.- Sharing Ideas to Improve Team Performance: Contributing by sharing ideas and suggestions aimed at enhancing the team's performance and efficiency.

🎯 Missions:- Comprehensive Market Study: Conducting an in-depth market study for the opening of the accommodation, allowing for a thorough understanding of opportunities and competition.- Definition of Accommodation Offerings: Precisely defining the products and services offered by the establishment, in alignment with market needs and customer expectations.- Informed Pricing Strategy: Analyzing and selecting the best pricing strategy, ensuring a competitive position while maximizing revenue.- Support with Administrative and Legal Procedures: Assisting with the necessary administrative and legal procedures for the creation of the accommodation, ensuring compliance with regulations.- Preparation for Accommodation Classification: Meticulously preparing the establishment for accommodation classification, meeting quality and comfort standards.- Development of Tailored Communication Plan: Creating a customized communication plan, perfectly adapted to the accommodation's offerings, to increase visibility and attract the target clientele.

🎯 Missions :- Guest Welcome and Check-In: Greet and check in guests professionally and courteously.- Room Allocation: Assign rooms based on guest preferences and availability.- Guest Assistance: Answer guest inquiries, provide information about services and local attractions.- Reservation Handling: Manage reservations, consider special requests, and guest preferences.- Concierge Service: Assist guests with restaurant reservations, show bookings, and other services.- Payment Handling: Accurately handle payments and billing.- Coordination with Departments: Collaborate with other hotel departments to ensure a seamless guest experience.- Confidentiality and Document Management: Maintain guest information confidentiality and keep accurate records.

🎯 Missions : 🛎️ Receptionist:- Check-In & Check-Out Management: Efficiently handling check-in and check-out procedures, ensuring a smooth and pleasant guest experience.- Proactive Customer Service: Responsively addressing customer inquiries and requests, providing top-notch service.- Concierge Tasks - Advice and Recommendations: Offering personalized advice and recommendations as a concierge, contributing to enhancing the guest experience.- Multichannel Communication: Expertly managing phone and email communications to maintain clear and professional communication.- Financial Transactions Handling: Precisely managing cash and transactions, ensuring meticulous accounting.📚 New Employee Training:- Mentoring New Interns: Training and mentoring new arrivals, including interns, to help them successfully integrate.- Creation of Training Materials: Developing a comprehensive training booklet for the establishment using Cloudbeds software, facilitating learning and team development.🍽️ F&B (Food & Beverage):- Breakfast Service Supervisor: Overseeing breakfast service, ensuring an exceptional morning experience for guests.- Rooftop Bar Service: Providing high-quality service at the rooftop bar, delivering a unique elevated experience.- Restaurant Order Taking: Professionally managing restaurant orders, ensuring efficient and enjoyable customer experiences.

🎯 Missions :- Check-In & Check-Out: Proficiently handle guest check-ins and check-outs to ensure a smooth arrival and departure experience.- Guest Inquiries & Requests: Responsively address guest inquiries and requests, delivering excellent customer service.- Concierge Services: Provide valuable recommendations and assist with reservations, offering expert advice to enhance guest experiences.- Reservation Management: Efficiently manage reservations, ensuring accuracy and meeting guest preferences.- Phone and Email Communication: Skillfully manage phone and email communications, maintaining clear and professional interactions.- Cash Handling & Transactions: Accurately handle cash transactions, ensuring proper accounting and financial integrity.- Pre-Arrival Room Inspections: Conduct thorough room inspections before guest arrivals to ensure impeccable conditions.

🎯 Missions :- Guest Welcome and Check-In: Greet and check in guests professionally and courteously.- Room Allocation: Assign rooms based on guest preferences and availability.- Guest Assistance: Answer guest inquiries, provide information about services and local attractions.- Reservation Handling: Manage reservations, consider special requests, and guest preferences.- Concierge Service: Assist guests with restaurant reservations, show bookings, and other services.- Payment Handling: Accurately handle payments and billing.- Coordination with Departments: Collaborate with other hotel departments to ensure a seamless guest experience.- Confidentiality and Document Management: Maintain guest information confidentiality and keep accurate records.