Catherine Hyatt Email & Phone Number

Sarasota, Fl, Us

Sarasota, Florida Area

New business and Member Service manager. Case management from application through product delivery. Daily interaction with field sales force, network attorneys and members.

Managed sales and follow-up on 400+ accountsAcquired new accounts and reactivated old customers on a monthly basis through telemarketingCollected approximately $10K in outstanding accounts receivables dating back to 2008Updated and maintained sales reportsCustomer service reflective of company standards; responded timely to all email and telephone inquiries

2-15 insurance agent - managed 156 small group accounts for medical/dental/life/std/ltd. Acquired new group accounts through client referrals, warm leads and cold calls.

2-15 insurance agent and CSR for inbound E&O insurance sales. Met or exceeded weekly and monthly call volume quotas. Cross sales of Life, Health & Disability insurances resulting from intial E&O insurance inquiry.

The most important daily interaction was with our customers, to ensure their satisfaction. Managed business: monetary transactions - register/cash and credit card reconciliation, bank deposits, stock maintenance, food preparation, personnel management/organization, service contracts, repairs, marketing and customer service. 15% increase in gross revenue in first 6 months of ownership.

Telecommute position *Performed insurance underwriting and quotations for prospective clients; customer service tasks and special projects as needed *Managed / Utilized 16 Long-Term Care Insurance proposal software programs *Compiled in depth Excel spreadsheet comparisons using specified customer parameters

Hired as administrative assistant to Director of Operations. Promoted to Project Administrator with in 6 months. Worked directly with Program Administrator of Finance department tracking all internal action items, outstanding engineering documents and drawing status'. Researched and reconciled open committments.

Implemented and administered company benefit and insurance programs. Managed company wide computer operations, service contracts & telecommunications inclusive of corporate office and retail locations. Generated weekly, monthly and annual sales and marketing reports (strong Excel experience). Created and distributed correspondence addressing customer service issues and their resolutions. Worked with marketing agency to gather customer testimonials and develop strategic advertising campaigns.

P004156, Life, Health & Variable Annuities License

Aa, Business / Education