identifying and solving any problems that arise with computer networks providing advise on network maintenance, documentation and improvementinstalling and configuring computer networks and systemsconsulting with clients to specify system requirements and design solutionsassembling new systemsmaintaining existing software and hardware and upgrading any that have become obsoletemonitoring computer networks and systems to identify how performance can be improvedworking with IT support personnelproviding network administration and support

Manage, support and maintain Cisco based data/voice network of a major Australian BankInvestigate and diagnose network issues, analyse faults, collect network usage statistics, make recommendations for improving data and voice systems Carry out installations and configurations of voice and data networks under strict change control mechanisms enforced by financial institutions Implement, monitor and support customers’ Cisco based infrastructure, including media gateways and wireless access technologies Actively participate in Windows and *nix server builds, installations, upgrades, patching, backups and test restorations. Collaborate with company’s internal and external stakeholders, manage vendors and service providers on daily basis Maintain accurate and up to date operational knowledge base for the technical support group Participate in setting up ICT Business Continuity strategy and collaborate with other team members on Crisis Preparedness and Response Plans Train Operations Support staff in new technologies, including Cisco and Genesys based VoIP Call Centre solution

Technical support of the ICT system consisting of: Vmware, Windows and Linux servers, routers, switches and wireless network as well as Medical Director and desktop software such as Windows 7, Linux, Microsoft Office.I have designed, installed, implemented, set up, documented and maintained the ICT system, security, remote access, network, backups, hardware and software upgrades and updates.

Lead a team of network engineers to troubleshoot and rectify high severity faults to ITIL standard and to the financial customers’ stringent rulesCoordinate external carriers and vendors such as Telstra, Dimension Data, Cisco to fault resolutionManage network changes via approved ITIL and financial industry processesSupport Gen-i owned Cisco DWDM network linking the major data centres of the Commonwealth BankPro-actively and effectively monitor the CBA network of approximately 8000 devices across admin buildings, branches, ATM and EFTPOS sitesInstall, set up and maintain various components of the Network Management Systems

Playe a key role in transferring newly installed data network (IPNet) into CBA production. Set up foundations for the newly formed CBA Institutional Banking support group.Coordinate actions between Gen-i and vendors in regards to CBA Institutional Banking. Proactively detect and prevent potential issues in the data network.Compile network statistics reports for the customer. Manage operation of the data network, analyse statistics and suggest improvements