Account manager for Betty Crocker, Lucky Charms, and General Mills Foodservice.

• In a year's time, cultivated a 41% sales conversion rate from the initial pitch.• Oversaw onboarding for all employees through creating and managing training decks, SOPs, email communication, and additional video call trainings.• Nurtured and optimized the customer journey of new brands through analyzing and reporting on performance data, open communication, and quarterly meetings• Employed excellent communication and organizational skills on diverse tasks and fulfilled the duties of many roles in a startup company environment

• Created and managed all API feeds across over 40 ESP and SMS platforms for over 700 brands• Performed content creation and copywriting for customized email and SMS welcome flows for over 200 brands (such as Crest Whitestrips, TULA, Peet's Coffee, etc.)• Pioneered two new programs from infancy; Subscription Boxes and Live Shopping employing creative problem-solving, troubleshooting, expectation management across teams and brands, cross divisional communication, and UI mockups• Communicated feedback on email and SMS welcome flows with the brand for approval, then loaded the final designs into various ESPs (such as Mailchimp, Klaviyo, Omnisend, Hubspot, Moosend, FloDesk, etc.)

• Handled a variety of overflow projects including data accumulation and analysis, the creation of organizational flow charts, and physical mailer marketing.

• Managed over 30 inboxes on behalf of the client daily.• Tracked all data and reported on daily statistics.• Curated branded responses to incoming messages in order to book sales calls with clients.

• Managed more than 100 students per semester through email, and phone communications• Assisted in educating financial aid to students, working through FAFSA application errors, and guiding students toward longterm success• Attended all Family Educational Rights and Privacy Act (FERPA) trainings and upheld strict guidelines while managing the student applications• Guided communications toward accomplishing longterm undergraduate and graduate goals• Achieved 100% financial plan completion rate for entire caseload of students• Lead the winning department in company-wide fundraising initiative toward raising the most money for Non-Profit March of Dimes• By managing a large caseload, honed time management and organizational skills within a fast paced and highly regulated environment

• Solely managed two separate company-related sets of social media channels• Created content, organized social media calendars in advance, performed copywriting, and implemented daily posts

• Performed 950 performances across 22 different productions• Auditioned, cast, rehearsed, and performed 9 - 14 shows a week while maintaining corporate and office duties

• Assisted CFO in daily management of finances• Balanced and reported nightly revenue

• Mentored and supervised new hires for customer-facing interactions, and back-of-house operations• Trained new hires on Point of Sale (POS), menu, customizations and possible allergies

• Ensured training of all new hires on box office procedures including Salesforce Sales Cloud training• Provided leadership for daily operations of the Box Office and Front of House Staff

• Prepared, coordinated, and advertised the Shadowbox Academy - The Shadowbox Live Rock Arts Bootcamp• Liaised between students, Director of Education, and Camp Instructors for youth summer camps and field trips to the venue• Created schedules, wrote press releases, managed parent expectations, handled student needs, processed and tracked payments

• Optimized customer-facing verbiage for consistency and clarity• Delegated marketing tasks to the team, detailing instructions and deadlines for on-time completion• Tracked and reported data analysis to the Director of Marketing

• Coordinated and communicated information flows internally and externally• Organized communication for private event requests