Chyna Johnson El Email & Phone Number

United States

support the daily operations and contribute to the overall success of the team. overseeing staff performance, scheduling, and training, Ensuring exceptional customer service and fostering a welcoming environment

Create an outstanding rideshare experience by actively communicating with customers in all channels, maintaining a clean vehicle, and exuding a professional and friendly demeanor, ultimately attained a 4.7/5.0 customer service rating over the span of 2 months Manage multiple food and product orders including accepting orders and accounting for distance and assumed job difficulty, picking up orders and ensuring accuracy and quality, communicating order and delivery status with customers, resulting in a 4.8/5.0 star customer satisfaction rating

Led a team of 12 employees including facilitating weekly staff meetings, identifying and addressing opportunities for improvement, and optimizing operational processes and procedures, ultimately contributing to a 5% reduction in departmental defects and improvements in team productivity and efficiency. Successfully implemented innovative processes and project management in the areas of installation, repair, and maintenance, concurrently, resulting in a promotion to Team Lead within one year of joining the company.Researched, documented, and consistently communicated best practices for the assembly and manipulation of technical parts and intricate components, ultimately being awarded the annual recognitions of best departmental team and most valuable team member on m multiple years throughout tenure.

United States

Trained and supervised a team of 8-10 employees on daily operational tasks, inclusive departmental practices, and organizational processes and procedure resulting in consistent leadership acknowledgement for exceeding departmental goals.Successfully managed all Point of Sale operations including drawer reconciliation, audits, and customer transactions yielding recognition of efficiency by stakeholders and several positive Google reviews.

Education record

Information Technology