Chyna B. Email & Phone Number

Rosenberg, Tx, Us

Sugar Land, Texas, United States

• Consistently produce engaging multimedia content, including food photography, recipe development, and blog writing, to captivate and grow an online audience.• Leverage strong visual storytelling skills to film, edit, and post engaging recipe content across multiple platforms, including the company website, YouTube, TikTok, and Pinterest, ensuring consistency and quality in each piece.• Optimize all content with SEO-driven descriptions and metadata to maximize visibility and engagement, enhancing discoverability across longform and shortform digital and social media platforms.• Produce engaging multimedia content, including food photography, recipe development, and blog writing, to captivate and grow an online audience.• Utilize strong visual storytelling skills to create captivating and shareable content across various digital platforms.• Engage a loyal online community through regular, high-quality content. Engage with online community members by promptly responding to inquiries and resolving concerns, fostering a positive and supportive environment.• Collaborate closely with brands and followers to understand their needs, delivering tailored content and support that enhances customer satisfaction and loyalty.• Partner with fellow food enthusiasts for sponsored content, expanding the blog's reach and monetization.

Remote

• Oversee social media management, project coordination, and event planning, including personal task assistance as needed.• Manage calendars, emails, and travel arrangements, ensuring seamless daily operations.• Create presentations, spreadsheets, and structured workflows while handling CRM updates and data entry.• Create engaging video ad scripts and brand story narratives to build connections, drive conversions, and elevate my clients’ social media presence.

Missouri City, Texas, United States

•Assisted with taking cake orders from customers by telephone or in person, with a high level of accuracy.• Provided superior customer service. This included answering customer questions regarding products, assisting them with selections, and using suggestive selling techniques to meet customer needs and build department sales.• Applied proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastries.• Read and execute daily production lists ensuring quality control of all products before sending to sales floor per VTAs. Ensuring cake product reaches the showcase and tables at prescribed times.• Prepared, packaged, and merchandised fresh products effectively. This included slices, labels, rotating products, and recording production and shrink to aid in production planning.• Maintained sanitation in work area. This included compliance with H-E-B food safety and sanitation standards. As well as complying with department/store operating procedures and operating/maintaining all equipment properly.

Houston, Texas, United States

• Provided high-level administrative support, resolving complex customer issues involving account management, billing corrections, and transaction adjustments.• Executed problem-solving strategies to address inquiries, complaints, and requests, ensuring timely and accurate resolution.• Interacted with customers and market entities, diffusing frustrations, establishing trust, and delivering exceptional customer service.• Managed extensive documentation, data entry, and research to ensure proper issue diagnosis and resolution.• Provided high-level administrative support, resolving complex customer issues involving account management, billing corrections, and transaction adjustments.• Executed problem-solving strategies to address inquiries, complaints, and requests, ensuring timely and accurate resolution.• Interacted with customers and market entities, diffusing frustrations, establishing trust, and delivering exceptional customer service.• Interacted with customers who are typically more difficult to satisfy. This included diffusing customer frustrations and establishing a trusting relationship that created confidence that the customer’s issues will be resolved quickly and accurately.• Reviewed and understood customers’ payment and consumption usage history in order to calculate adjustments to process invoices and/or render corrected invoices to customers. This required mathematics skills in order to perform bill credit calculations based on research and diagnosis of the issue.• Responsible for working independently to process tasks and investigate and resolve customer issues. This required strong time management skills in order to maintain the balance of new daily work and pending work while ensuring accurate and timely resolution of all work assigned.