Customer Service Team Lead
Warren, Michigan, United States
Monitored multiple email queues, call wait times, and assisted customer service agents with issues through a chat system. Responsible for de-escalating all escalated customer service calls, and resolving customer issues. Scheduled break and lunch times within the customer service department. Communicated with the customer service manager regarding agent performance, escalated calls, and email queue volumes. Provided motivation and praise for the other agents throughout each shift, to keep… Show more Monitored multiple email queues, call wait times, and assisted customer service agents with issues through a chat system. Responsible for de-escalating all escalated customer service calls, and resolving customer issues. Scheduled break and lunch times within the customer service department. Communicated with the customer service manager regarding agent performance, escalated calls, and email queue volumes. Provided motivation and praise for the other agents throughout each shift, to keep morale up. Show less