• Developed a React CRM application used to securely store customer and employee information, dispatch service calls, handle shipment tracking, and appointment reminders• Protected customer and technician databases by encrypting the data with a more advanced algorithm using the Node.js crypto module• Implemented backend API routes using Express.js• Implemented an improved, more efficient search of encrypted database entries using a blind indexing technique, which sped up the process by 200%• Built an available technician search by the address feature utilizing Google Maps API, which reduced the search time by 80%• Implemented a technician dispatch process• Built an appointment reminder system utilizing a cron scheduler, which decreased the amount of failed appointments by 30%• Implemented a service ticket status update system using the AWS SNS notification system, which reduced the related customer call volume by 80%• Created an automatic invoice generation feature upon completion of a service ticket, which expedited the payment processing by two weeks• Implemented user authentication using Passport.js to ensure the application's security

• Provided professional IT support to business and individual clients.• Demonstrated excellent organizational abilities while working under pressure.• Showcased great analytical and troubleshooting skills in solving diverse technical problems.• Communicated with clients to efficiently resolve issues remotely.• Performed installation, configuration, and troubleshooting of Windows, Mac, and Linux operating systems.• Installed and performed troubleshooting of office and home wired and wireless networks.• Installed and troubleshot software like MS Office, Adobe Creative Suite, antivirus software (Norton, McAfee, etc.), operating system utilities, accounting software (QuickBooks), customer relationship management systems (Salesforce).• Configured Windows Server user group access and assigned permissions.• Performed troubleshooting of office and home network connections, including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.• Provided hardware support for PCs, Macs, printers, networks, and mobile devices.• Performed data recovery and backup utilizing Acronis, Carbonite, and other software.• Performed maintenance patches and updates of critical business software.• Implemented and maintained MS SQL Server and MS Access databases.• Worked collaboratively with technical and business teams to achieve project objectives and promote organizational success.