Chérif Djillali
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Chérif Djillali Email & Phone Number

Director Customer Experience @ Samsonite | Enhancing Customer Relations at Samsonite
Location: Tassin-La-Demi-Lune, Auvergne-rhône-alpes, France 10 work roles 3 schools
1 work email found @hotmail.fr LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Current company
Role
Director Customer Experience @ Samsonite | Enhancing Customer Relations
Location
Tassin-La-Demi-Lune, Auvergne-rhône-alpes, France
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Quick answer

Chérif Djillali is listed as Director Customer Experience @ Samsonite | Enhancing Customer Relations at Samsonite, a with 2870 employees, based in Tassin-La-Demi-Lune, Auvergne-rhône-alpes, France. AeroLeads shows a work email signal at hotmail.fr and a matched LinkedIn profile for Chérif Djillali.

Chérif Djillali previously worked as Director Customer Experience at Samsonite and Head of Business Development at Samsonite. Chérif Djillali holds Master'S Degree, Economics from Kedge Business School.

Company email context

Email format at Samsonite

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cdjillali@hotmail.fr
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Profile bio

About Chérif Djillali

As the Customer Experience Director at Samsonite, I leverage my 10 years of sales experience and CRM skills to build and train a new team in charge of sales administration and SAS. My mission is to ensure the satisfaction of customers and resellers of our brands, such as Samsonite, Lipault, American Tourister, Gregory, and Tumi, with a 360 approach.I also define and implement the necessary processes and tools to optimize our contact rate and dedicate more time to highest added value services. With my multi-category and multi-channel knowledge of the luggage and travel articles markets, I contribute to the development strategy of Samsonite Group in France and abroad. I am passionate about enhancing customer relations and delivering excellence across all touchpoints.

Listed skills include Management, Vente, Project Management, Communication Marketing, and 4 others.

Current workplace

Chérif Djillali's current company

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Samsonite
Samsonite
Director Customer Experience @ Samsonite | Enhancing Customer Relations
flanders, belgium
Website
Employees
2870
AeroLeads page
10 roles

Chérif Djillali work experience

A career timeline built from the work history available for this profile.

Director Customer Experience

Current

Ville De Paris, Île-De-France, France

10 years of experience in sales help me to enhance mutual understanding between services and evangelize internally on the central issues of customer relations with a 360 approach.Building up and training a new team in charge of sales administration and SAS while ensuring satisfaction of customers and resellers of our brands. Defining and implementing the various necessary processes so that the service provided to customers and resellers is optimal.Digitalizing the relationship with new tools in order to optimize our contact rate and dedicate more time in highest added value services.

Feb 2022 - Present

Head Of Business Development

Ville De Paris, Île-De-France, France

Commercial development of GMS, ICT, B2B channels (giftsBusiness)

Nov 2020 - Feb 2022

Sales Director American Tourister & Gregory

Région De Paris, France

Responsible for the development strategy of American Tourister and Gregory brands in France.Development of a multi-category and multi-channel approach in order to have the right offer at the right place and right time.Direct management of key accounts such as Department Stores.Management of a KAM and a National Sales Manager.

Mar 2018 - Nov 2020

Head Of Sales

France

Management of 10 sales representatives, member of the management board. Implementation of the multi-brand strategy : Samsonite, American Tourister, Lipault, Hartmann, Gregory and Disney by Samsonite.Development of the multi-channel distribution : exclusive resellers, luggage specialists / selective resellers and travel retail.Overhaul and modernization of KPI analysis tools.

Mar 2015 - Feb 2018

Key Account Manager, B2B & Export

Paris

Business development on the following channels :B2B customers (corporate gifts, co-branding, equipment) / Pure players / Travel Retail / Resellers from overseas departments / Duty-free shops in Paris• Contract negotiation• Competitive intelligence• Participation to business conventions dedicated to corporate gifts and advertising objectsTO increase = +15% in 2013 and +16% in 2014

Jun 2013 - Mar 2015

Area Sales Representative

Région De Paris, France

Territory : Paris (75)• Management and retention of Paris customer portfolio : €4M turnover, 80 POS• Duty free customers developpement : +79% TO increase in 2012 for this channel• Global TO increase in 2012 : +9,45%

Feb 2012 - Jun 2013

Area Sales Representative - Schwarzkopf Professional, Indola Division

Région De Paris, France

Departments : 10 / 75 / 77 / 91 / 93 / 94• Management and retention of the existing customer portfolio• Prospecting• Merchandising at customers shops

Sep 2011 - Mar 2012

Corporate Account Manager Assistant (Apprenticeship)

Aubagne

• Management of the existing customer portfolio• Prospecting companies generating more than €1M turnover• Realisation of KPI dashboards• Realisation of a prospecting mapping for sales people• Study and prepare financing files

Sep 2010 - Aug 2011

Area Sales Representative - Schwarzkopf Professional, Indola Division (Internship)

Val-De-Marne, Essonne Et Seine-Et-Marne (94, 91 Et 77)

• Management and retention of the existing customer portfolio• Prospecting• Merchandising at customers shops

Jan 2010 - Aug 2010

Events Communication - Retail And Corporate Banking - Business Developpement

Région De Paris, France

• Organisation of the annual manager convention - journées d'automne 2009 - project set up, providers seeking, budget follow-up, logistical organisation, reporting• Realisation of a presentation brochure for our activity• Redesign of the Intranet homepage

May 2009 - Dec 2009
Team & coworkers

Colleagues at Samsonite

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3 education records

Chérif Djillali education

Master'S Degree, Economics

Activities and Societies: • Events manager for the humanitarian association "Unis-Terre" (2008-2009) • Consulting mission for Auchan : How.

FAQ

Frequently asked questions about Chérif Djillali

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What company does Chérif Djillali work for?

Chérif Djillali works for Samsonite.

What is Chérif Djillali's role at Samsonite?

Chérif Djillali is listed as Director Customer Experience @ Samsonite | Enhancing Customer Relations at Samsonite.

What is Chérif Djillali's email address?

AeroLeads has found 1 work email signal at @hotmail.fr for Chérif Djillali at Samsonite.

Where is Chérif Djillali based?

Chérif Djillali is based in Tassin-La-Demi-Lune, Auvergne-rhône-alpes, France while working with Samsonite.

What companies has Chérif Djillali worked for?

Chérif Djillali has worked for Samsonite, Henkel, Société Marseillaise De Crédit, and Bnp Paribas.

Who are Chérif Djillali's colleagues at Samsonite?

Chérif Djillali's colleagues at Samsonite include Sujaid Muhammad, Alison Apaza Serrano, Pushkar Panthri, Ilona Fuchs, and Marcos J. Stachera.

How can I contact Chérif Djillali?

You can use AeroLeads to view verified contact signals for Chérif Djillali at Samsonite, including work email, phone, and LinkedIn data when available.

What schools did Chérif Djillali attend?

Chérif Djillali holds Master'S Degree, Economics from Kedge Business School.

What skills is Chérif Djillali known for?

Chérif Djillali is listed with skills including Management, Vente, Project Management, Communication Marketing, Gestion De Projet, Negotiation, French, and Sales Manager.

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