Cia Gilbert Email & Phone Number

Sr. Engineering Program Manager Identity platform, - login, authentication, authorization, secure Financial APIs. Working with global teams in CIAM, contributing to strategic PayPal deliverables.In addition e2e Open Banking regulator requirements deliverables across the globe.Specific programs: Fastlane Identity profile enablement, passkeys etc. working closely with PP checkout team, current.Identity Platform in enabling launch in Asia and cross-GEO transactions.Horizontal strategic operations in PP Common Platforms, contributed in realizing Identity platform consolidation and adjacency convergence.

InnerSource & Platform reuse. Led teams to enable cross-team collaboration and platform reuse in superior product flow efficiency. Worked horizontally across the company business units implementing adoption of PayPal InnerSource standard model to simplify contributions from and to other domains within the company. Contributed in defining InnerSource maturity model to empower teams to enable guest contributions. Contributed in defining KPIs to detect InnerSource collaboration health. Worked with 11 core platform teams in creating the basis for platform consolidation and adjacency convergence

San Francisco Bay Area

Highly entrepreneurial. Influencing executives, leaders, business units, and technology teams on Agile principles, values, how to build, grow, and maintain a thriving agile organization at scale.Providing Agile Leadership coaching and training to Scrum Masters, Product Owners,functional managers, and executives. Collaborating directly with software and operations teams to coach and guide them on the mechanics of Lean and Agile methods to achieve optimal team effectiveness. Delivering hands-on coaching of individual teams in all aspects of scrum and KANBAN - daily, meetings, planning, self-organization, collaboration, iterative development, managing flow efficiency.

San Francisco Bay Area

Organisational Lean & Agile coach lead, worked globally, U.S, India, China, Finland, Canada, Budapest, coaching organisations and teams. Building virtual teams, cross collaboration. Project management, change management. Visualising and clarifying end to end feature development flow. Value stream mapping and working with flow efficiency. Product life cycle management ways of working. Six Sigma project in reducing code review lead time by half the time. Creating an internal learning organisation by continuous learning activities. Produced a collaborative visualisation of a clickable feature development flow on the web, adding value by transparency and clarification in ways of working. Contributor in Business Unit Cloud and IP organisational Winning Culture program.

Silicon Valley, California

Change Leader Strategic Operations, drove Product Design Unit IPOS target: Continuous Improvement by Lean & Agile ways of working. Adding value in reducing the default backlog by 2/3rds and increasing new feature development by 56% Drove and reported product quality improvements in common components for Ericsson Router Suite at Ericsson Component based architecture group. Facilitated value stream mapping and identification of bottle necks in order to improve flow efficiency. Lead assessor of the Product Design Unit ISO 9001 internal assessment, identified non-conformaties and drove the implementation of these improvements to be compliant.

San Jose, Silicon Valley

Strategic Operations, drove ERS Product Quality target and reported to Ericsson Component Based Architecture group 2012-2013.Drove change by implementing a Feature Release Model in Ericsson Router Suite org. 2012.Drove deployment of Agile transformation program. This added value by delivering the right features on time with decreased defect backlog by almost 100%. Contributed in defining the governance structure for Ericsson Router Suite. Drove deployment plan program for Lean & Agile transformation within PDU IPOS organisation 2013. Contributor in ISO 9001 Internal assessment for Ericsson Silicon Valley Solutions & Regional Engagements organization 2013.

Stockholm, Sweden

Strategic Operations, Identified and implemented a program management model for smarter planning and execution of project releases. Coached project manager for new SW design test strateg, automated regression test. Contributed in trouble report prediction tool.Contributed in WoW first steps in the journeyof agile product development

Stockholm, Sweden

RNC W10 project W10A; key features: Multi Carrier to Telstra in W10A, GA Jan 29, 2010. RNC W10 project W10B: key features: Inter frequency Load Sharing to Soft Bank, GA July 23, 2010.

Stockholm, Sweden

Strategic Operations, Drove and secured implementation of a new way of working with Streamline Development; A co-operation model for product management and development organizations. One Track, improvements optimizing time to market and improvement of SW quality.

Linköping And Stockholm, Sweden

Thesis purpose was to analyze and explore collaboration models to support the new ways of working, applying FOSS/communities ways of working on internal development of common SW components.

Responsible to lead the TSP SAF 2.0 project. Development of a telecom SW platform based on open source.

Stockholm, Sweden

Drove the total Telecom Server Platform maintenance project. A global project; sub projects in Hungary, Russia and Sweden.Maintenance discipline driver to ensure improvements from the organization to the Ericsson cooperate maintenance discipline and to align Ericsson standard maintenance processes within Product Design Unit Telecom Server Platform & Integrated Site. In paralell drove a separate design project to implement a process and design improvement in the Telecom Server Platform “the snowball” upgrade to enable an easier way to upgrade to reduce lead time and cost and make it possbile to achieve one track in maintenance.

Drove the Jambala Application Platform 3 maintenance in Product Introduction & Product line design maintenance.

Prepared the in Service Instruction for the Field Change Order No2 (APG40 Adjunct Processor within UMTS Ericsson 3 G system) Performed On-site real live customer project operation HI3G operator in Rome.Carried out duties in support case handling GS3 case handling

Stockholm, Sweden

Drove In Service Performance customer program: System quality in AXE products, China GMCC, UK British Telecom, France Telecom, Germany, Vodafone-D2, USA, AT&T Wireless.Design Maintenance Sub-Project Manager IOG soft ware, “APZ-SP”

Tested software corrections within AXE product portfolio.Instructor for TR-tool.Single point of contact at AXE Product Support for the European mobile system CME20. Vodafone, Germany.Single point of contact at AXE Product Support project phase 9 for the Japanese mobile system PDC CMS30.Root Cause Analysis facilitator & Ericsson Crash Commission contact person.

Handled trouble report distribution, trouble reports to engineers using MHWEB TR tool. Generated and distributed statistics for AXE released products, maintenance.Quality coordinator for department operations.Production of web sites. Webmaster responsible.