Cian Roche Email & Phone Number

Dublin, IE

Dublin 4, County Dublin, Ireland

• Delivering excellent standards through high quality and efficient handling of policyholders claims.
• Registration, handling and settlement of household and commercial property damage claims.
• Accurate and comprehensive recording of all transactions and decisions.
• Compliance with company quality standards
• Compliance with financial services authority requirements for claims handling.
• Achieving agreed targets in relation to settlement rate, calls answered and completions

Dublin, County Dublin, Ireland

• Provide advice and guidance on coverage to facilitate the settlement and payment of claims on behalf of clients.
• Facilitate the resolution of any outstanding coverage issues, with the support of the Claims Team Management.
• Coordinate discussions and, where appropriate, meetings, to ensure a superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
• Assist in the negotiation for payment and settlement of claims with clients and underwriters.
• Engage and monitor third party providers appointed by clients, underwriters or Aon (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
• Technical support for pre-renewal meetings, placing and renewal negotiations.

Dublin 4, County Dublin, Ireland

• Delivering excellent standards through high quality and efficient handling of policyholders claims.
• Registration, handling and settlement of household and commercial property damage claims.
• Accurate and comprehensive recording of all transactions and decisions.
• Compliance with company quality standards
• Compliance with financial services authority requirements for claims handling.
• Achieving agreed targets in relation to settlement rate, calls answered and completions

Midleton, County Cork, Ireland

• Dealing with customer queries and referring unresolved/technical queries to the relevant personnel.
• Ensuring all systems and procedures as laid down by the Company are complied with.
• Maintaining knowledge of current sales and promotions, payment policies and security practices.
• Working flexibly within the Sales Office and participating in various office tasks.
• Participating in account management initiatives for Commercial and Agri business.
• Part taking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate.

Blackpool, County Cork, Ireland

• Demonstrates a personal commitment to meet & exceed customer service expectations through active customer interaction and effective staff training.
• Actively drive sales by motivating staff to engage with customers to upsell and promote promotional offers.
• Achieving specific sale targets, margins and costs.
• Issue marketing feedback for improvements and assist in the implementation.
• In charge of HR/Director/Supplier correspondence.
• In charge of public relations/ Business accounts.

Midleton, County Cork, Ireland

• Supporting marketing campaigns through planning and execution.
• Management of social media posts & promotional emails.
• Creating written, video, and image content for marketing channels.
• Recruiting in the Life Science sector via recruitment platforms.
• Screening qualified candidates & guiding them through the interview process.

Apa, Personal & Commercial Insurance, Apa

Bachelor Of Business (Honours), Marketing, Second Class Honours

Activities and Societies: Class Representative; I was in charge of voicing class concerns or individual matters which involved regularly.

Qqi Level 5 Businesss, Accounting And Business/Management, Distinction